Administration Team Leader

2 months ago

Washington, United Kingdom Spire Healthcare Ltd Full time

Outpatient Appointments Team Leader | Seaham - Sunderland | Competitive salary plus excellent benefits | Permanent - Full time

Due to period of innovation, Spire Healthcare's North East hub are recruiting for a Outpatient Appointments Team Leader. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.

Full training will be provided and this is a real opportunity to commence your healthcare career.

Shift patterns will vary between 8am and 7pm Monday to Friday and a half day on occasional Saturday's. Please note - induction will be full time for a minimum of 2 weeks (9am to 5pm) - please only apply if you are able to commit to these shifts.

Duties and responsibilities:

  • To be the team leader within a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance
  • To adhere to HR policies and procedures within the Outpatient Appointments, including managing sickness, annual leave and underperformance management
  • Ensure all administrators within the team have monthly 1-2-1's and feedback sessions and EE's set
  • Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times. Carry out quality assessments regularly and give feedback to the team
  • Plan the workforce in line with activity and to ensure the timely management of all administrative tasks associated with bookings, pre-op assessment and admissions
  • To work through and process KPI's weekly and get to the root of any process issues that will then improve the scores
  • To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and to provide the Patient Admissions Manager, Director of Shared Services, SMT and HoDs with any data as required
  • Attend and contribute to regular departmental meetings and keep up to date on all hospital/support centre matters relating to patient administration.
  • To deputise for Outpatient Appointments Manager in their absence

Who we're looking for:

  • Support other staff in the performance of the duties and establish good working relationships with colleagues and other Spire Healthcare staff
  • Promoting effective lines of communication throughout the working environment
  • Continuously improving both oneself and the team to deliver on the key tasks and objectives identified in Enabling Excellence reviews
  • Attend training events and meetings in order to acquire the knowledge and skill that have been identified as making the post holder particularly successful
  • Perform all duties in accordance of hospital policies
  • Attend all mandatory training sessions and any other training and development courses as required

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Tim Lincoln-Shaw on Tim.Lincoln-

  • Administration Team Leader

    2 months ago

    Washington, United Kingdom Spire Healthcare Ltd Full time

    Patient Admissions Team Leader | Seaham - Sunderland | Competitive salary plus excellent benefits | Permanent - Full timeDue to period of innovation, Spire Healthcare's North East hub are recruiting for a Patient Admissions Team Leader. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis. Full training...

  • Outpatient Appointments Team Leader

    1 month ago

    Washington, Sunderland, United Kingdom Spire Healthcare Ltd Full time

    Job Title: Outpatient Appointments Team LeaderSpire Healthcare Ltd is seeking a highly motivated and organized individual to join our team as an Outpatient Appointments Team Leader. As a key member of our administrative team, you will be responsible for leading a team of administrators to ensure the smooth operation of our outpatient appointments process.Key...

  • Loading Team Leader

    5 months ago

    Washington, United Kingdom Roundel Manufacturing Limited Full time

    Roundel Manufacturing Limited is one of the premium suppliers to the UK’s house builders of bespoke kitchen, bedroom, bathroom and home study furniture. We are a family owned business with more than 50 years’ experience of working in this sector, successfully supplying from our manufacturing base at Washington in the North East of England. Roundel...

  • Telesales Team Leader

    5 months ago

    Washington, United Kingdom Interaction Recruitment Full time

    Are you a driven and results-oriented individual with a passion for leading teams and delivering exceptional customer service? Interaction Recruitment are currently representing a market leading distribution company, who are seeking a Telesales Team Leader to join their team in Washington. If you're excited about overseeing a dynamic team, achieving targets,...

  • Self Pay Team Leader

    2 months ago

    Washington, United Kingdom Spire Healthcare Ltd Full time

    Self Pay Sales Team Leader | Seaham - Sunderland | Competitive salary plus excellent benefits | Permanent - Full timeDue to period of innovation, Spire Healthcare's North East hub are recruiting for a Self Pay Sales Team Leader. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis. Full training will be...

  • Team Leader

    5 months ago

    Washington, United Kingdom eurogarage Full time

    **Role**: Team Leader **Location**: Washington, NE38 7SA **Hours**: Part-Time/Full-Time Hours Available/ Permanent **Hourly Rate**: £11.15 per hour **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team...

  • Team Leader

    1 month ago

    Washington, Sunderland, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Team LeaderJob Summary:We are seeking an experienced Team Leader to join our dynamic team at beBee Professionals in Washington, UK. As a Team Leader, you will be responsible for overseeing daily operations, driving team performance, and ensuring targets are met while fostering a positive and collaborative work environment.Key...

  • Team Leader

    1 month ago

    Washington, Sunderland, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Team LeaderJob Summary:We are seeking an experienced Team Leader to join our dynamic team at beBee Professionals in Washington, UK. As a Team Leader, you will be responsible for overseeing daily operations, driving team performance, and ensuring targets are met while fostering a positive and collaborative work environment.Key...

  • Team Leader

    1 month ago

    Washington, Sunderland, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Team LeaderJob Summary:We are seeking an experienced Team Leader to join our dynamic team at beBee Professionals in Washington, United Kingdom. The successful candidate will be responsible for leading and motivating a team to meet performance targets and goals, while fostering a positive and collaborative work environment.Key...

  • Team Leader

    1 month ago

    Washington, Sunderland, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Team LeaderJob Summary:We are seeking an experienced Team Leader to join our dynamic team at beBee Professionals in Washington, United Kingdom. The successful candidate will be responsible for leading and motivating a team to meet performance targets and goals, while fostering a positive and collaborative work environment.Key...

  • Twilight Team Leader

    5 months ago

    Washington, United Kingdom Pacifica Full time

    Twilight Team Leader Sunday 09.00am till 17.30 Monday to Thursday 15.30 till 12.00 Midnight **To train on Picking, Goods In and VNA truck** .To assist with the management and leadership of the Warehouse, ensuring the highest standards through effective working relationships with the senior operational management team. this is a hands on role and you...

  • Retail Team Leader

    5 days ago

    Washington, Sunderland, United Kingdom Deichmann Full time

    Key Responsibilities: Lead and supervise the store team in the absence of the Store Manager. Open & close the store, including cashing up and completion of associated administrative duties. Offer excellent levels of customer service and have a strong product knowledge. Lead by example, by recommending and promoting complimentary products with each...

  • Warehouse Team Leader

    1 month ago

    Washington, United Kingdom CV-Library Full time

    Position: Warehouse / Stores Team Leader Day shift: £25,000 - £27,000 Location: Washington Hours: 40 hours per week - 09:00 - 17:00 Proactive are currently in search of an experienced Warehouse / Stores Team Leader to start work immediately in Washington. This is an exciting opportunity working for a market leader in the design and...

  • Retail Team Leader

    4 months ago

    Washington, United Kingdom The Works - Washington Full time

    **Team Leader** **Retail** **Contracted hours: 18 hours a week with flexibility across weekdays and weekends** **Type of store**: Shopping Centre *** **About our culture** The Works is such an awesome place towellwork! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic _you_. -...

  • Retail Team Leader

    1 month ago

    Washington, Sunderland, United Kingdom Company Shop Group Full time

    About Company Shop GroupWe are a leading commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service, and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.Our mission is to build stronger individuals and more confident communities...

  • Retail Team Leader

    1 month ago

    Washington, Sunderland, United Kingdom Company Shop Group Full time

    About Company Shop GroupWe are a leading commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service, and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.Our mission is to build stronger individuals and more confident communities...

  • Water Network Team Leader

    3 weeks ago

    Washington, Sunderland, United Kingdom United Living Group Full time

    Job Title: Water Network Team LeaderCompany Description:United Living Group is a leading provider of water network services, dedicated to delivering high-quality solutions to our clients. Our team of experts is passionate about ensuring the reliability and efficiency of water networks, and we are committed to excellence in everything we do.Job Description:We...

  • Water Network Team Leader

    3 weeks ago

    Washington, Sunderland, United Kingdom United Living Group Full time

    Job Title: Water Network Team LeaderCompany Description:United Living Group is a leading provider of water network services, dedicated to delivering high-quality solutions to our clients. Our team of experts is passionate about ensuring the reliability and efficiency of water networks, and we are committed to excellence in everything we do.Job Description:We...

  • Team Leader

    5 months ago

    Washington, United Kingdom Northern Gas Networks Full time

    **Team Leader** **Permanent** **Location Washington** **Salary £40,414** We have an exciting opportunity available at our well-established Washington depot as we recruit for a **Team Leader** position. As Team Leader for Northern Gas Networks you will look for ways to improve productivity and reduce costs without compromising our exceptionally high...

  • Retail Shop Team Leader

    1 month ago

    Washington, Sunderland, United Kingdom Company Shop Group Full time

    About UsCompany Shop Group is a leading commercial redistributor of surplus food and household products in the UK, enabling major retailers, manufacturers, and logistics providers to unlock value from surplus stock, reducing waste and supporting local communities.We operate through our Company Shop stores and Community Shop social enterprise, building...