Team Leader

1 month ago

Walsall, United Kingdom Rethink Mental Illness Full time

We are looking for an experienced and passionate Team Leader to work as part of our Walsall Sanctuary Hub Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Hub is a safe place to turn to for people and their carers who are in need of mental health support or in emotional distress during the evening and weekends. 

Our dedicated team are friendly, warm, enthusiastic, reliable, and responsive to individual needs. We are all experienced and trained mental health recovery workers who provide person-centred support. Providing a person centred, holistic and non-stigmatising environment. We take a strength based, focusing on assets, independence, recovery, and social inclusion with no wrong door approach.

The service provides out of hours mental health support to people over the age of 18+ who live and have a registered GP in Walsall.

The hub is open 365 days of the year, Monday – Friday 6pm-11pm, Saturday & Sunday 12 noon – 11pm.

  • We provide out of hours support to those who are in crisis or in need of support outside of usual mental health service hours
  • Our aim is to de-escalate and prevent crisis.
  • We provide emotional support to anyone who finds themselves in distress, in need of reassurance or at times when you just want to be listened.
  • We provide support by helping clients to identity coping strategies, so they are better able to cope.
  • We will signpost and refer clients to other services to get additional support.

This may include:

  • Self-referral
  • Drop-in support
  • One-to-One support 
  • De-escalation from crisis support
  • Provision of identifying coping strategies
  • Support group sessions
  • Peer support
  • Wellbeing workshops
  • Signposting and referrals

How you will make a difference

The Team Leader will lead a team of up to 6 mental health recovery workers providing supervision, training and mentoring, providing a person-centred approach as part of the holistic recovery plan for mental health service users.

The Team Leader will provide a pivotal role in managing a high quality service that delivered positive outcomes for service users. You will also be required to work directly with all relevant stakeholders: clinical NHS staff, consultant psychiatrists and partner agencies.

We offer people affected by mental illness with out of hours support. Providing a person centred, holistic approach. We take a strength based, focusing on assets, independence, recovery, and social inclusion with no wrong door approach.

The service provides out of hours mental health support to people over the age of 18+ who live and have a registered GP in Walsall.

The hub is open 365 days of the year, Monday – Friday 6pm-11pm, Saturday & Sunday 12noon – 11pm.

You can read more about the rewards you will receive on the full advert on our website.

I will work with the following people and teams

  • Service Users
  • Bank Support Workers / Support Workers
  • Volunteers
  • Service Manager
  • Local services

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

If you have any questions about the position, please contact - 

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