IT Field Services Support Engineer

4 weeks ago

Aberdeen, United Kingdom TechnipFMC Full time

IT Field Services Support Engineer

Location:

Stephenville, TX, US

Employment type: Employee Place of work: Office Offshore/Onshore: Onshore

TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as diversity, inclusion, and authenticity. Bring your unique energy to our team of more than 20,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.

Job Purpose

We are looking for a motivated IT Field Service Support individual to join our team in Stephenville Texas. In your role, you will be responsible for providing support regarding hardware and software requests to users across Stephenville and other supported locations across North America.

Job Description

Installing, configuring, troubleshooting and maintaining PCs, peripherals (local and network printers, scanners), and other end user equipment, including mobility devices Responding to telephone calls, email, service tickets, and dispatched requests for technical support Acting as smart hands for Server, Storage, Backup Network equipment and IT end points Using independent judgment to find solutions to multi-faceted and/or time sensitive, complex problems Consulting and instructing users on hardware and software questions/issues Collaborating with other IT Services Data Center and Network Infrastructure teams Resolving technical problems including forming Root Cause Analysis Troubleshooting basic application issues, and deeper diagnosis under direction from remote teams Monitoring and reporting on local IT inventory including site audits Providing assistance with office moves (moving and set-up of IT equipment) Performing all other necessary tasks related to IT support of the local and regionally supported locations. Business travel may be required to perform some support activities

You are meant for this job if:

At least 2 years of work experience in IT Field Service role or similar Experience in Microsoft Windows 7/ Windows 10 and Microsoft Office 365 Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management and business unit teams Experience working with an IT ticketing solution (Service Manager, SNOW preferred) Experience with Remote Support technologies Experience and knowledge of basic networking protocols and troubleshooting steps. Certifications preferred Experience and knowledge in ITIL process handling Incident, change and problem managements Independent self-starter that is able to collaborate actively with others in a cross-functional team Skilled in documenting written troubleshooting steps and instructions Experience with computer imaging technologies  Excellent organization skills and attention to detail, ability to meet deadlines and manage priorities Excellent customer service skills Ability to work professionally with personnel of various company levels (including executive management) in person, in writing and by phone also in stressful situations Proper PPE and Field Certifications to be coordinated and completed though the internal HSE team Clean driving record for use of company vehicles

Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes diversity, equity, and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, sexual orientations, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matters and we encourage you to add to our culture.

TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.

Learn more about TechnipFMC and find other open positions by visiting our Career Page.

Follow us on LinkedIn for company updates.

Date posted: May 2, 2024 Requisition number: 6456


Nearest Major Market: Fort Worth

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