Housekeeper

4 weeks ago

Belfast, United Kingdom Loughview Leisure Full time
Job Description

To work as part of our busy, expanding Housekeeping department, ensuring high standards of cleanliness, presentation and attention to detail at all times in our guest bedrooms and Public Areas.

About The Role

 Primary Duties & Responsibilities

 

  1. To ensure standards of cleanliness, hygiene and tidiness in all bedrooms/corridors/function rooms/public areas are maintained:

  2. Ensuring the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, damp mopping and damp dusting  daily. Deep cleaning of rooms.

  3. Ensuring the upkeep of vacant rooms.

  4. Replenishing brochures, paper goods and consumables throughout the bedrooms/hotel.

  5. Maintaining the Laundry, Storerooms, and cart/carry-tray.

To ensure customer satisfaction is maintained by:

  1. Ensuring guest laundry is collected, charged, and returned to the guest in a speedy and accurate fashion.

  2. Ensuring guest property left behind is logged and stored in a secure location for lost property.

  3. Referring guest problems or complaints to the Housekeeping Manager or Housekeeping Supervisor.

  4. Actioning any maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction.

  5. Informing the Head Housekeeper or Housekeeping Supervisor of any additional supplies and items needed.

  6. Attending any appropriate off and on the job training courses.

  7. always Wearing a clean and suitable uniform and name badge.

  8. Implementing the hotel’s good customer relations policy, including politely addressing every guest you meet and directing all guests where appropriate.

 

Carrying out any other duties as may be reasonably required by Management and/or Housekeeping Manager

Skills Needed

About The Company

Loughview Leisure Group invites travelers to experience an unmatched hospitality journey, spanning three distinctive properties that echo the rich culture and charm of Northern Ireland.

Firstly, the prestigious Ten Square Hotel in Belfast stands as a beacon of urban sophistication. As a 4-star establishment nestled in the heart of the vibrant city, it seamlessly marries relaxed elegance with a heartfelt welcome. Known both locally and nationally, Ten Square has carved its niche not just for its unparalleled location but also for an ambiance that resonates with an authentic spirit of hospitality. Every luxury bedroom has been crafted with meticulous attention, ensuring guests experience a comforting retreat amid the city's hustle.

A short distance away in Newtonabbey, the Chimney Corner Hotel encapsulates what it means to offer value without compromising on comfort. As a 3-star jewel in the hospitality crown of Greater Belfast, this hotel is a testament to the fact that luxury isn't always about price. With its commendable facilities and an array of comfortable rooms, Chimney Corner offers guests an indulgent stay that doesn't weigh heavy on the pocket.

Company Culture

Lastly, for those yearning for a serene escape, the doors of our hotel in the Kingfisher Country Estate are always ajar. Set amidst a sprawling 220 acres of wooded parkland, it's not just a hotel, but a realm of tranquility. Golf enthusiasts will particularly relish its proximity to the championship Templepatrick Golf Course, a canvas of green that challenges and delights in equal measure.

With Loughview Leisure, every journey, be it a city escapade or a countryside escape, promises to be a memory etched in luxury, comfort, and unmatched hospitality.

Recognised not only for our exceptional guest experiences but also for our commitment to employee growth and satisfaction, we proudly wear the badge of a 'Great Place to Work'. Our team is the heart and soul of our establishments, continuously elevating the standard of service and forging memorable connections with guests.

If you have the spirit of service, a passion for excellence, and a desire to be part of a close-knit team that values collaboration and personal growth, then we invite you to join our family.

Embark on a fulfilling career with Loughview Leisure and shape the future of hospitality with us.

Desired Criteria

  • 6 months housekeeping experience in a hotel environment

Required Criteria

  • Must have the right to work in UK
  • Good communication skills
  • Maths and English GCSE or equivalent
  • Must be able to work to deadlines
  • Previous cleaning experience

Closing DateFriday 31st May, 2024

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