Head of Infrastructure

3 weeks ago

London, United Kingdom Marex Spectron Full time

About Marex

Diversified. Resilient. Dynamic.

Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.

The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a major franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

With more than 35 offices around the globe, and over 2,000 dedicated people enabling access to exchanges and technology-powered services.

The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.

IT runs our enterprise-wide services to end users and actively manages the firm’s infrastructure and data to provide and accelerate business value. A Data team enables the firm to leverage data to increase productivity and improve business decisions, as well as maintain data compliance. Our Infrastructure group delivers operations and engineering across Infrastructure Operations, Network, Communications, Endpoint and Platform Engineering teams with a key focus on Infrastructure as Code / automation & innovation. IT also includes our global IT Service Desk providing support and self-service to business users across Marex, and our Service Management team that runs core ITSM processes and develops our departmental tooling (Jira).

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Role Summary

The Head of Infrastructure is responsible for delivering Marex’s infrastructure strategy as well as ensuring services are available, resilient and secure.

Managing multiple global teams across cloud and on premise environments, Marex’s infrastructure provides the foundation for the business to operate. The Head of Infrastructure plays a significant role in defining the architecture, strategy and processes used to deliver effective change and manage efficient operations.

With the responsibility for automation evolution, inventory management processes, security, resilience, cost management (inc licensing) and the oversight of problems and risks, this role is pivotal in ensuring the required controls and delivery pipelines are in place and the organisation can grow and meet ongoing business demands.

Overall Responsibilities

Role specific:

The Head of Infrastructure is the system owner for the overall Cloud and OnPremise infrastructure, with overall accountability for the strategy, availability of services and costs Ensuring the organisation’s infrastructure is stable, secure and resilient Accountable for infrastructure architecture and infrastructure strategy / roadmap Triage point for new ideas, review of innovation proposals and assess alignment with strategy, business benefit and architectural standards. Accountable for overall Infrastructure project / portfolio management Ensuring a clear service catalogue exist with defined ownership of services by specific teams Encouraging innovation and automation within teams – make decisions on what will be worked on, and which teams should be involved Leading on innovation and evolution of on modern automation and observability functions on all fronts

Infrastructure Teams:

Platform Engineering

Engineering of new Technology wide solutions, Development Operations, cross team coordination of new solutions.

Network

Engineering and Operation of the Network estate

Infrastructure Operations

Operates server and storage infrastructure as well infrastructure tooling, engaged in new solutions.

Endpoint

Management of the Endpoint build and deployment process, management of the estate standards and patching.

Communications

Engineering and operational responsibility for the overall voice (inc Mobile) infrastructure and standards.

Team Responsibilities within Infrastructure:

Investigate and analyse infrastructure issues and come up with an action plan for a fix. Analyse infrastructure processes and come up with improvements and automation. Use Infrastructure as Code (IaC) solutions like Terraform to automate provisioning and configuration Monitor Infrastructure systems and participate in the day-to-day maintenance activities. Implement and document infrastructure projects Work with Jira, the ticket management system, to log time and tasks daily. Follow the change control process for making changes to the production environment. Train and support the Service Desk to roll out new technologies to the business. Report on priority/progress/effort/cost of projects. Network security design and implementation. Design, support, configure, and manage servers, networks, and storage Maintain and deliver reports demonstrating the health/performance of key services, issues and remediation activities Contribute to architectural and design activities

All staff:

Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA’s Code of Conduct Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required.

Competencies

Strong analytical skills – You demonstrate an aptitude for problem solving with the ability to exercise sound and balanced judgment in a highly regulated environment Functional expertise - Enjoy keeping up-to-date with emerging business, economic, and market trends Strong technical accounting skills – You demonstrate strong technical skills, pay attention to detail, take initiative to broaden your knowledge and resolve accounting issues Personal drive and motivation - Successfully handle multiple tasks, take initiative to improve your own performance, work intensely towards challenging goals A client and business focus - Effectively handle difficult requests, build trusting, long-term relationships with clients, help the client to identify/define needs and manages client/business expectations Strong teamwork ethic – You are a strong team player with excellent interpersonal skills. You collaborate well with others within and across teams, encourage other team members to participate and contribute and acknowledges others' contributions

Skills and Experience

Essential:

Experience of running a global infrastructure estate for a Regulated business, ideally Front Office AWS Solutions Architect CCNA (Cisco Certified Network Associate) Microsoft Azure Architect Expert VMWare / VSphere certifications CISMP (Certificate in Information Security Management Principles) Experience running global follow-the-sun teams Excellent verbal and written communication skills Team Management (cross region)

Desirable:

Experience working in a regulated environment and knowledge of the risk and associated compliance requirements ITIL v4 Foundation Project Management / Agile experience Microsoft InTune experience Palo Alto experience

Conduct Rules

You must:

Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers

Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.

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