Customer Service Advisor

4 weeks ago


Swansea, United Kingdom Steer Automotive Group Full time

Customer Service Advisor

​Swansea

Ref: VA1923

#OFE 

Benefits

Competitive salary plus performance related bonus 28 days holiday including public holidays plus additional days with service
Opportunities for career progression

Join Our Swansea Team as a Customer Service Advisor

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where no two days are the same?

We're seeking a proactive and organised individual to join our successful team at the Swansea site. In this role, you'll be essential in managing our customer experience journey and ensuring smooth front-of-house operations, supporting customers face-to-face, over the phone, and by email.

Key Responsibilities:

Oversee the customer experience journey, handling inquiries, complaints, and resolutions with professionalism and efficiency. Coordinate customer bookings and arrange seamless vehicle collections and returns. Maintain communication with our drivers, efficiently managing the transport diary to optimise logistics. Update insurance companies and ensure accurate records on computer systems and portals. Meet daily KPI targets to uphold service standards and operational efficiency. Assist in moving vehicles on the forecourt as needed. Prepare job packs and perform associated administrative tasks with meticulous attention to detail.

About You:

We're looking for a candidate with:

Prior experience in a customer service role, demonstrating strong multi-tasking abilities and adaptability to changing priorities. Proficiency in administrative tasks, including MS Office applications, with a knack for quickly learning new computer systems. Ability to work effectively within a team environment and excel in independent work. A self-motivated and proactive attitude towards problem-solving. Good knowledge of the local area for efficient transport logistics.

If you're ready to bring your skills to a dynamic team and enhance our customer experience journey, apply now



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