Application Support Engineer

4 months ago

Milton Keynes, United Kingdom 0201 CSC Computer Sciences Ltd Full time

Job Description:

Application Support Engineer (UK National and willing to be DV cleared)

Location:

Stevenage 

Six Hills Way

Stevenage

Hertfordshire

SG1 2DA.

ROLE SUMMARY

Someone with broad knowledge but not specialist in App support and infrastructure. Applications, End User Support. Responsible for the efficient operation and support of applications within the Mechanical Design Department at MBDA UK. Specializing in, identifying, and solving problems and advising users

DUTIES AND RESPONSIBILITIES:

The Support Engineer will: Provide extensive end user support for Mechanical Design application at MBDA (UK) for over 3000+ users. Have a working knowledge of ???. See Skills section Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton. Assist MBDA (UK) in the definition of best practice and processes associated with Mechanical Design applications.

COMPETENCIES:

Good knowledge of application/s support Develop effective resolutions for user problems and system errors. Adaptability to different personalities and levels of user knowledge. Confidently be able to present complex subjects to different target audiences. Good verbal and interpersonal communication skills. Ability to work autonomously.

1st/2nd level operations experience with Application support team or service desk

Experience of working to SLA's Problem determination skills Self motivation Ownership and management - Able to work alone on tasks once trained Methodical - Common sense Communication skills Problem triage Team player Aptitude Quick Learner Professionalism

KEY SKILLS

Windows experience Onsite availability Working within a Support team environment Sec Clearance Must be willing to apply for DV Sec clearance if not already held SQL Awareness Analytical skills Log analysis competency Window 2016 server knowledge and above Window OS skills - Strong App Packages VM's Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Release management and Change management Problem Management Root Cause Analysis skills

Nice to Have But not Essential:

Windchill administration / implementation.

Ideally have spent significant time administering / configuring Windchill and completed Windchill 10.2 or 11. Implementation of Windchill 10.2 or above. Administration of 10.2 and above. Knowledge of deploying Creo Parametric/Office PDF workers. Awareness of Creo Parametric / Creoview. CREO Illustrate

Windows 10 OS / Windows Server OS – 2012 onwards.

Must have strong Windows OS administration knowledge.

Should have some basic knowledge of the following: ESX VMWare. ESX infrastructure. ESX snapshots / restores. Enterprise services.

Active Directory.

DFS. Certificate Services / certificate keystores. IIS Web services. Apache Tomcat. SQL Some knowledge of MS SQL Server databases. Knowledge of the use of SQL management studio. Knowledge of SQL command language in order to perform queries and updates within SQL database.

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