Band 4 Flow Coordinator

3 months ago

Solihull, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

Job summary

The Flow Co-ordinator will play a prominent role in ensuring the delivery of flow

within the Elderly Care Wards. This will be achieved through developing excellent

internal communication pathways, the utilisation of the internal escalation process

and ensuring the multi-disciplinary team adhere to the Department's internal

professional standards.

The post holder will ensure the timely flow of patients through the area to help

identify available capacity and place patients appropriately, working within agreed

procedures and protocols.

Main duties of the job

Monitor the transport process and identify any delays or issues that the

clinical team are experiencing.

Act as the first point of contact for users of the service and to deal proactively

with all enquiries, welcome and orientate patients and their relatives/friends to

the clinical area.

Work as part of a dedicated team working closely with staff at all levels and

communicating effectively within the department/units.

Deal with telephone enquiries professionally ensuring, where possible that the

caller's needs are met or they are transferred to the most appropriate person.

Knowledge of daily bed capacity issues via site capacity team.

Attendance at MDT huddles.

Liaise with Site Team as and when appropriate.

Ensure that all staff are aware of any information that will assist in any safe transfer/discharge.

Liaise with all members of the multi-disciplinary team.

Promote all transfers/discharges within agreed timeframes.

Identify bottlenecks in the system which prevents the smooth and timely

transfer of patients

To co-ordinate the transfer of patients to allow sufficient capacity and safe

placements of patients.

Liaise with staff in Elderly Care Wards, and other UHB hospital to facilitate

appropriate patients transfer

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4 *Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience *Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving *Experience of dealing with the Public/Customer service experience *Good Organisational skills *Able to use own initiative and deal with the unpredictable *Able to work under pressure and to multi-task *Able to work to deadlines

Desirable

*Experience of working in a busy environment *Experience of working in Healthcare *Previous experience of transcribing formal minutes

Additional Criteria

Essential

*Work effectively and flexibly as part of a team to meet the needs of the services *Confident in dealing with people at all levels *Must be able to demonstrate an understanding of equality and diversity *Mature open and flexible approach to work *Demonstrates care and compassion *Good inter-personal and communication skills. *Good organisational skills *Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations

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