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3 months ago
Job summary
To work within the Children's Centre, Outpatient Department providing reception duties and comprehensive clerical support to the service.
This is very busy department and the right person must be able to adapt accordingly. The post holder will be expected to use their own initiative when undertaking duties, however the Clinic Clerk is available if required for support and guidance.
Main duties of the job
The Receptionist will be the first point of contact for visitors to department. They will work as part of a busy team providing professional reception duties and comprehensive clerical support to the service, maintaining confidentiality at all times.
The post holder will perform front of house duties and be expected to liaise in a professional manner with patients, colleagues, members of the public and other agencies involved in patient care as well as undertaking a wide spectrum of duties within the confines of the role.
The post holder will be expected to use their own initiative when undertaking duties, however the Administrator is available if required for support and guidance.
They will help to achieve the highest standards for patient care, which reflects the quality and standards and mission of the University Health Board, following appropriate systems, procedures, policies and processes.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
We listen, learn and improve We treat everyone with respect We all work together as one teamWe are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
Please see main Job description for full details of requirements for this vacancy.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential
Good standard of General Education to GCSE grade in Maths/English. Knowledge of Administrative and clerical processes and procedures. Training will be provided.
Desirable
NVQ/RSA level 2. Qualification in Business Administration/Office Practice or equivalent experience. ECDL (European Computer Driving License) or similar computer qualification. Ability to use Welsh PAS (Myrddin) patient management system. Customer care training
Experience
Essential
Experience of working in a busy environment. Previous customer care experience.
Desirable
Working with Nursing and Medical Staff. Working with external and multi-disciplinary staff
Skills and Abilities
Essential
Organised with time management skills. Ability to work in a very busy environment. Able to work on own initiative and as a team member. Ability to multi-task. Excellent interpersonal and communication skills and ability.
Desirable
Ability to speak welsh. Experience of working in a hospital environment.
Personal Attributes
Essential
Committed to provide high quality administration functions. Motivated. Must be Adaptable and flexible according to the needs of the service and priorities workload appropriately. Good time management.. Confident and discreet
Desirable
May be required to travel to other UHB locations as and when required in a timely manner.