Customer Outcomes Specialist

4 days ago

Epsom, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

At Toyota Financial Services, we pride ourselves on offering the highest levels of service to our customers, always enhancing the customers end to end journey.

We are looking for individuals to join our Customer Outcomes team, where you will provide effective arrears support to our TFSUK Customers.

Using your listening skills, you will communicate with customers always showing empathy and professionalism, adhering to regulatory standards (including Consumer Duty) at all times, maintaining the focus of delivering good customer outcomes.

The Role:

  • Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with Toyota Financial Services policies and procedures.
  • Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
  • Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
  • Ensure that all interactions align with Toyota Financial Services' commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.

Experience & Skills:

  • Proven experience in a customer service, collections or financial services role.
  • Strong understanding of Consumer Duty regulations and their application in a financial services environment.
  • Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
  • Proficiency with relevant software and CRM systems.

Attributes & Behaviours:

  • Self-motivated, able to work effectively under your own initiative.
  • Flexible attitude towards duties.
  • Keen attention to detail
  • Team-orientated, able to work efficiently with other departments within the organisation.
  • Strong time management and organisational skills.

Benefits:

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

  • Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
  • Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
  • Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
  • Generous annual leave of 25 days which increases with service and holiday purchase option
  • Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
  • Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
  • Employee Assistance Program
  • Eye tests
  • Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
  • Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
  • Dress for your day policy to make you feel comfortable at work
  • Eco HQ, free parking & restaurant
  • Two volunteering days per year
  • Reward gateway voucher discounts
  • Flexible working scheme and we welcome flexible working conversations at interview
  • Regular 121s with your manager, a personal development review (PReview) each quarter
  • A wide range of learning & development opportunities including Linked In Learning courses
  • £250 contribution towards you learning something new outside of work
  • Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun

Our Recruitment Process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.

We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.

When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

  • Providing a copy of interview questions before the interview
  • Organising a time and location that best suits you
  • Allowing additional time for the assessment and interview

 

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.

  • Customer Outcomes Expert

    17 hours ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Role OverviewIn this pivotal role as a Customer Outcomes Expert, you will be instrumental in delivering exceptional customer experiences and ensuring timely resolutions to financial difficulties. Your primary focus will be on managing customer accounts, providing empathetic communication, and resolving issues with finesse.This is an exciting opportunity to...

  • Financial Support Specialist

    4 days ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job OverviewWe are seeking a highly skilled Financial Support Specialist to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Outcomes team, you will be responsible for providing effective financial support to our customers, ensuring they receive tailored solutions that meet their needs.Key...

  • Customer Service Associate Position

    4 weeks ago

    Epsom, Surrey, United Kingdom Dimensions Specialist Recruitment Ltd Full time

    Dimensions Specialist Recruitment Ltd is seeking a skilled Customer Service Associate to join their team. As a Customer Service Associate, you will be responsible for providing efficient and effective administration and customer service to existing customers regarding their Mortgage, Investment and/or Savings Accounts.Key responsibilities include:Providing...

  • Autism Education Specialist

    3 weeks ago

    Epsom, Surrey, United Kingdom Outcomes First Group Full time

    About the RoleTo provide a high-quality education service for students with Autistic Spectrum Condition (ASC) and Complex Needs. Work collaboratively with the Head Teacher, leadership team, and stakeholders to secure high standards throughout the school.Key ResponsibilitiesComply with safeguarding procedures and principles as detailed by the local...

  • Financial Services Specialist

    4 weeks ago

    Epsom, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full time

    Customer Outcomes SpecialistWe are seeking a skilled Customer Outcomes Specialist to join our team at Toyota Financial Services (UK) PLC. As a key member of our Customer Outcomes team, you will play a vital role in providing effective arrears support to our customers, ensuring a high level of service is delivered at all times.Key Responsibilities:Responsible...

  • Arrears Resolution Specialist

    4 weeks ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Title: Arrears SpecialistWe are seeking a skilled Arrears Specialist to join our Customer Outcomes team at Toyota Financial Services, KINTO and KINTO JOIN. As an Arrears Specialist, you will play a crucial role in providing effective arrears support to our customers, ensuring a high level of service is provided at all times.Key...

  • Special Education Needs Teacher

    4 weeks ago

    Epsom, Surrey, United Kingdom Outcomes First Group Full time

    About the RoleWe are seeking an experienced SEN Teacher to join our new Options Autism School in Epsom, Surrey. As an Autism Education Specialist, you will play a vital role in creating a supportive and nurturing environment for our pupils with ASC and Complex Needs.Your main responsibilities will include delivering high-quality educational programs,...

  • Customer Collections Specialist

    4 weeks ago

    Epsom, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    We are looking for individuals to join our Customer Collections team, where you will provide effective arrears support to our TFSUK Customers, ensuring a high-level of service is provided at all times.Using your listening skills, you will communicate with customers always showing empathy and professionalism, adhering to regulatory standards (including...

  • Arrears Support Specialist

    16 hours ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    About the RoleWe are seeking a skilled Arrears Support Specialist to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As an integral member of our Customer Outcomes department, you will play a critical role in supporting customers facing financial challenges.Your responsibilities will include:Proactively engaging with customers to understand...

  • Customer Experience Specialist

    4 weeks ago

    Epsom, Surrey, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a skilled and detail-oriented Customer Experience Specialist to join our E-commerce team. As a key member of our team, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Pick and deliver online customer orders to their doorsteps.Support customers with queries and...

  • Quality Assurance Specialist

    1 month ago

    Epsom, Surrey, United Kingdom Toyota Financial Services Corporation Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Toyota Financial Services Corporation. As a Quality Assurance Specialist, you will be responsible for ensuring the quality and standard of work undertaken by customer-facing functions, adhering to company policies and procedures, and delivering good customer...

  • customer service advisor

    2 months ago

    Epsom, United Kingdom CV-Library Full time

    Our client, a leading organisation in the customer service industry, is currently seeking a motivated and customer-focused individual to join their Customer Outcomes team as an Arrears Advisor. In this role, you will be responsible for engaging with customers and delivering industry-leading customer services. As an Arrears Advisor, your primary...

  • Customer Experience Specialist

    7 days ago

    Epsom, Surrey, United Kingdom AkzoNobel Full time

    At AkzoNobel, we're committed to delivering exceptional customer experiences that drive business growth. As a Customer Experience Specialist, you'll play a key role in our success by collaborating with colleagues and the UK Sales Team to provide memorable experiences for professionals and DIY enthusiasts.The role involves using your people skills to help...

  • customer service advisor

    2 months ago

    Epsom, United Kingdom Adecco UK Limited Full time

    Our client, a leading organisation in the customer service industry, is currently seeking a motivated and customer-focused individual to join their Customer Outcomes team as an Arrears Advisor. In this role, you will be responsible for engaging with customers and delivering industry-leading customer services.As an Arrears Advisor, your primary responsibility...

  • Debt Management Specialist

    1 month ago

    Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

    We are seeking a skilled Debt Management Specialist to join our client based in the local area. As the first point of contact for all enquiries relating to areas and debt management, you will engage with each customer, using your listening skills to build a rapport and understand each element of their case.The focus of this role is to deliver a good customer...

  • Arrears Specialist

    1 month ago

    Epsom, United Kingdom CV-Library Full time

    We are looking for individuals to join our Customer Outcomes team, where you will provide effective arrears support to our TFSUK Customers, ensuring a high-level of service is provided at all times. Using your listening skills, you will communicate with customers always showing empathy and professionalism, adhering to regulatory standards (including...

  • Customer Experience Manager

    4 days ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    We are looking for an experienced Customer Experience Manager to join our team at Toyota Financial Services, KINTO and KINTO JOIN.Estimated salary: £50,000 - £60,000 per year.About the RoleThe successful candidate will be responsible for managing a team of professionals who handle customer complaints and collections.A strong background in customer service...

  • Oncology Specialist

    4 weeks ago

    Epsom, Surrey, United Kingdom Wales Medicines Strategy Group Full time

    Job SummaryWe are seeking an experienced and skilled Oncology Specialist to join our team at the Wales Medicines Strategy Group.The successful candidate will have a proven track record of providing high-quality care to patients with cancer and will be able to work collaboratively with our multidisciplinary team to deliver excellent patient outcomes.Key...

  • Customer Service Coordinator

    2 weeks ago

    Epsom, Surrey, United Kingdom Nuffield Health Full time

    About this role:As a Contact Centre Coordinator, you will be the first point of contact for our customers, providing exceptional service and support via various channels. If you have a passion for delivering outstanding customer experiences, a good standard of English, and strong experience in a customer-facing role, this could be the perfect opportunity for...

  • Arrears Specialist

    1 month ago

    Epsom, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    We are looking for individuals to join our Customer Outcomes team, where you will provide effective arrears support to our TFSUK Customers, ensuring a high-level of service is provided at all times.Using your listening skills, you will communicate with customers always showing empathy and professionalism, adhering to regulatory standards (including Consumer...