Infrastructure yst

Wehave an exciting opportunity for an Infrastructure analyst to joinour clients I.T Team based in Liverpool or Manchester reportinginto the IT InfrastructureManager.

Weare ideally looking for someone with minimum 3 years experience ina 3rd Line support or project role in order to hit the groundrunning.

Pridingthemselves on an inclusive culture and always working hard to be anemployer of choice. Working in a professional but also relaxedenvironment they encourage personal development and support agileworking.
Joiningthem is just the first step towards many more excitingopportunities in yourcareer.

JobRole InfrastructureAnalyst

Hours35 hours per week (08:00 to 18:00 (MonFriday)Happy to talk Flexible workingoptions

DepartmentIT Operations InfrastructureLocation Liverpool orManchester
Offeringa wide range of benefits to all employeesincluding:

Thesalary bracket for this role isbased on level of experience plus oncall allowance.
Therota is as follows; 1 week of 08:0016:00 in every 5 weeks thefollowing week is 10:0018:00. The remaining weeks are flexible andcan be agreed with line manager. The OOH service is again 1 weekevery 5 (falls on early week) and the expectation is that theanalyst is available 24/7 for that week on call. The escalationrate to that OOH service is quite low. The OOH rota is paid at 200for the week and 40 per call that comes through. You wouldnt beexpected to do either of the above for at least the first 3months.

• MedicalCash Plan
  
• Dental insurance
  
• Lifestyle
  
• Travel insurance
  
• Childcare vouchers
  
• Cycle 2 work
  
• Holiday buy & sell
  
• Employee assistance programme
  
• Season ticket loans
  
• Give as you earn
  
• Savings and protection
  
• Contributory group pension scheme
  
• Critical illness cover
  
• Life assurance (potential change toflexible)
  
• Salary sacrifice carscheme
  
• Mobile phones
  
• Discounted shopping portal
  
• Free tea & coffee
  
• Dress down Fridays
  
• Pay day drinks
  
• Pro bono two days charity leave
  
• Agile working
  

Introductionto the team

TheInfrastructure Team are a dynamic team of IT Professionals basedacross Liverpool and Manchester and Singapore. The team areresponsible for the delivery of technical projects management andBAU upkeep of the firms infrastructure applications and SQL(Managed by a dedicated SQLfunction).
Ourteam are currently working with some of the latest technologies inthe market including a Software Defined WAN Software DefinedDatacentre and migration of core applications to SAAS and IAASplatforms where suitable. You can guarantee no two days will be thesame and the workload isvaried.

Wepride ourselves in the work we deliver and the team are friendlyand dynamic always willing to help others in understanding thesystems and roadmap we have. With the broadening technology stackwe appreciate that expertise in all technologies isn t possible butthe role requires an enthusiastic and motivated professional whocan develop and lead on any emergingworkstreams.

Aswell as being a member of our Infrastructure team you will alsoclosely align with our solutions architect project managementoffice and service deskteams.

KeyResponsibilities

• Workclosely with the Service Delivery Manager Infrastructure to developand maintain the Operational Infrastructure / IT Systems offeracross their UK and International Offices.
  
• To support and contribute to theorganisation s corporate goals and business objectives.
  
• Act as a point of escalation toService Desk Analysts and support them in identifyingtroubleshooting and resolving complex issues.
  
• Embrace change defined by the ITProject Roadmap.
  
• Support the ITdepartmental policies for the organisation which includes allservice delivery matters technological matters hardware andsoftware procurement & IT services sourcing.
  
• Work in a collaborative way withall IT teams to support the implementation of the IT vision andstrategy.
  
• Proactively contribute toknowledge transfer to the IT Service Desk to move repetitive andwell documented tasks to this team.
  
• Create and maintain systemsconfiguration documentation including creating and maintaining testplans and recovery methods of all systems.
  
• Keep uptodate oninfrastructure and security trends developments and the associatedopportunities and contribute to the development of plans to exploitthose trends to improve the IT service delivery to the firm.
  

Essential:

• Astrong understanding of VMware management and maintenance.
  
• A strong understanding of MicrosoftServer technologies and associated services including Serverand2019.
  
• A good level of networkingknowledge from a troubleshooting and routing perspective. Basicswitch configuration knowledge would be desirable.
  
• An understanding of DisasterRecovery and High Availability technologies to achieve strongrecovery point / recovery time objectives.
  
• Microsoft Active Directory DHCP DNSSites / Services and native replication technologies.
  
• Windows file services includingDFSR.
  
• A strong understanding ofapplications HA technologies and how we can make our applicationshighly available for BC / DR purposes. While an understanding ofall internal applications isn t essential a strong level ofknowledge in different applications and server back endconfiguration is essential.
  
• A goodunderstanding of monitoring technologies including tools such asSolarwinds as well as SNMP and MIB sets to configure and fine tuneservice monitoring to correctly alert and give statistics onavailability and performance.
  
• Agood understanding of telephony and phone systems including SIPtrunking and routing.
  
• Anunderstanding / reference in the use of change management / problemmanagement.
  
• A strongunderstanding of technical workloads and an analytical focus ontroubleshooting time and task management.
  

Desirable:

• Office365 Exchange online / Skype Online / Teams / Intune
  
• Microsoft Single Sign on (NativeAzure / SAML) and MultiFactor Authentication
  
• Microsoft Azure
  
• Mimecast
  
• VMWare VSAN
  
• Datacentre Technologies includingpower and cooling to achieve and efficient and green datacentrefootprint.
  
• An interest in Cyber /Information security
  
• iManage10 /Cloud / Share
  
• Remote DesktopServices
  
• Aderant
  
• BigHand
  

Allsuccessful candidates will be subject to our standard preemploymentscreening including a basic criminal record check via Disclosureand Barring Service. Any offer of employment made is conditionalupon completion of allchecks.

DataProtection

By applyingfor a specific vacancy and/supplying personal details you give yourpermission to store information about you in accordance with ourdata protection and privacypolicy.
EqualityDiversity andInclusion
Ourclient is committed to providing fairness and equal opportunity forall regardless of age gender gender identity ethnic origindisability sexual orientation marital or transgender statusnationality religion orbelief.
Weunderstand that our power as a firm comes from empowering ourpeople and that it is only by encouraging and enabling individualsto be themselves at work that we can truly benefit from their richand variedstrengths.
Anequal opportunities employer. All applications received by the firmwill be considered based on their merit alone and we welcomeapplications from all suitably qualified individuals regardless ofbackground.
DisabilitySupport
Weare a Disability Confident employer which means that we will makereasonable adjustments to help you perform at your best. Pleasecontact us should you require any adjustments to the application orinterviewprocess.
ValuesTrust Respect InnovationCollaboration
NextSteps
Pleaseforward a full CV along with availability to interview/start andsalary expectations for initial feedback and a confidential chat.It is essential that your CV has a Mobile number andfull Postcode so that our systems can match you to livejobs

Atthis time we can only consider applications from candidates thatare already resident in the UKwith the necessary permission toaccept permanent offers ofemployment.

DataProtection

Byapplying for a specific vacancy and/supplying personal details yougive your permission to store information about you in accordancewith our data protection and privacypolicy.

Requirements

Infrastructure analyst

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