MASH Administrator

Job summary

The post holder will be responsible for the administrative tasks within the local Multi Agency Safeguarding Hubs (MASH) procedures , supporting the Health Practitioners to meet the MASH statutory time frames.

The role will support a range of complex and sensitive administrative functions to ensure the effective and timely access to information for staff in the MASH and for the storage and sharing of information between MASH and other professionals.

Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised.

Main duties of the job

Provide an effective administration support service to the Health Practitioners in the MASH.Monitor incoming work on behalf of the Health Practitioners within MASH, ensuring work is received with all of the appropriate information and is effectively prioritised for the Practitioners.Independently manage requests for information queries which do not require clinical information for MASH enquiries and at times for strategy discussions within own level ofcompetency and provide this to the MASH Band 6 Nurses to complete their analysis and submitto the local authority MASH. This will be undertaken within the timescales directed by theprocesses within each MASH provision.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Job description

Job responsibilities

Receive and manage the timely administration of referrals including: Ensuring all referral information is available to clinician; Finding and registering service users on SystmOne (S1); Updating Groups and Relationships on S1; Uploading documents to S1 following clinical review; Supporting follow up calls and tasks and maintain good housekeeping on the IT Safeguarding system.Develop and implement a system to ensure that communications from named individuals, wherea response is required, is monitored and responses followed up where necessary includingperformance management information and planning the administration of information following various multi-agency meetings and liaisewith relevant health professionals. Uploading the meeting notes to S1; Tasking HCP clinicians to inform them; Informing a GP practice or other relevant professionals involved with the child.Provide a high quality and responsive secretarial service and administrative support as anAdministrator working within Cambridgeshire Children and Young Peoples Health Services.

Person Specification

Qualifications

Essential

GCSE English and Maths (grade C) or equivalent Level 3 ( NVQ Level 3) qualification in relevant area ( business administration) or relevant experience

Desirable

NVQ Level 3 in Customer Service or Business Administration

Experience

Essential

Experience within an administrative role Experience of working in a customer service environment Experience using Microsoft Office

Desirable

Experience of working with children Experience of working within the NHS Working Knowledge of SystmOne

Skills

Essential

Excellent communication and interpersonal skills & diplomacy Effectively prioritises and co-ordinates own work and the work of others Wide knowledge of office procedures Minute taking

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