General Operative

6 months ago

Winchester, United Kingdom Mears Full time

About the Role

:

A General Operative. You will be out supporting residents with planned repairs and maintenance across our portfolio of properties, working from ‘job’ to ‘job’, on your planned route. You will be part of a local team undertaking high standard General repairs and refurbishment activities to Housing properties, delivering best in class customer service, and satisfying all safety, quality and cost control standards.

You will have a certified core trade in support of completing repair/refurbishment works on time and to a high standard in accordance with agreed standard operating procedures. Take ownership in undertaking construction, fault finding and maintenance repairs aiming for a first time completion whilst remaining within budget and time parameters. Ensure that the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, condition of vehicles and maintaining a high standard of Health & Safety requirements. It may be necessary where requested to obtain customer feedback on completion of works. Process all activities in association with tasks/works electronically utilising a hand held device (PDA). This includes, but not limited to, worksheets, timesheets, and photographic evidence of works before / during / after, van stock replenishment, booking of annual leave, vehicle inspections, safeguarding issues, risk assessments and method statements. Keep all supplied company assets in a good condition in line with the company policies and report to your Supervisor/Manager where damages occur. Utilise existing stock or collect materials as and when required to meet works order requirements, in accordance with standard operating procedures for purchasing and van stock control compliance. Attend informal and formal meetings and training sessions as required. Participate in call out cover required to ensure contract compliance & service user satisfaction for emergency repairs.

Role Criteria:

Window and door Fitting Experience Carpentry Experience Basic Plumbing Knowledge IT literate Good Customer Service skills UK Full driving license

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Family friendly policies Company Van, Fuel Card, and Uniform

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