Head of Technical Design

4 days ago

St Albans, United Kingdom Nasstar Full time

WE’RE RECRUITING

Location: Home Based

Job Type: Permanent 

About Nasstar

At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.

About the Role

The Head of Technical Design within the Connectivity Business Unit leads a team of Technical Design Authorities (TDAs) responsible for delivering network-focused customer solutions. This role involves guiding TDAs who support pre-sales in designing network architectures and are hands-on in implementing these solutions.

The ideal candidate will have a strong background in customer delivery and a comprehensive understanding of network disciplines, with an awareness of emerging trends to enhance solutions and streamline delivery. They must effectively mentor and manage the team, ensuring optimal resource allocation and timely, within-budget project completion, including evaluating RFPs and designs for feasibility.

The position requires a self-motivated, energetic leader with a positive attitude, capable of balancing technical discussions and making decisions that deliver appropriate solutions. The candidate should also provide technical direction to align tactical and strategic approaches with business objectives.

With experience as a Senior or Principal Architect, the candidate should be ready to step into a managerial role, confidently discussing technical details and ensuring decisions align with business goals. They must also excel in communicating complex concepts to both technical and non-technical audiences, ensuring clarity and efficiency in all discussions.

Responsibilities:

Build a cohesive, customer-focused team of Technical Design Authorities aligned with shared goals. Establish scalable resource planning, monitor team performance through metrics dashboards, and provide regular feedback to drive continuous improvement.

Implement governance processes to ensure high-quality, compliant designs, and support the team in meeting objectives through coaching, mentoring, and performance feedback. Recognize individual achievements, address development areas, and foster a collaborative environment through effective communication and knowledge sharing.

Lead with strong mentorship and team-building skills, inspiring and motivating engineers to become trusted advisors to customers.

Experience

10 years in a customer delivery role – Essential5 years in a senior architecture role – Essential5 years with Fortinet appliances – Essential3 years with SDWAN (Fortinet or Meraki) – DesirableStrong vendor management skills – EssentialKnowledge of network design use cases within hyperscalers – EssentialExperience with ITSM systems and automating service desk processes – EssentialStrong resource management – DesirableExperience building teams and assessing candidates at interviews – DesirableCCNP (CCIE desirable) – EssentialFortinet Certified Professional – Desirable


Equal Opportunities:

Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

Diversity is not just a statement; it's our way of life at Nasstar.

We welcome applications even if you don't think you match 100% of the role selection criteria.



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