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Dispenser
3 months ago
Job summary
We are looking for a self-motivated and flexible individual tojoin our busy dispensary team. Main duties will include processingand dispensing of prescriptions. Providing an efficient and friendly servicefor our dispensing patients. In this position you will work alongside our teamof dispensers and our dispensary management team.
Working pattern:
Monday and Tuesday 09:00 - 18:00 - Based HU19 2PZ or HU12 0LF
1 in 2 Saturdays 08: 30 - 11:30 - Based HU12 8JD
Main duties of the job
You will be expected to issue and prepare prescriptions, collectprescription charges/check patient exemption statements and maintain full andaccurate records of all dispensing transactions.
You will play a vital role in the operation of efficient stockcontrol with the objective of ensuring continuity of supply for patients andminimising wastage. You will also be responsible for ensuring that drugs arereceived and stored in an appropriate manner in accordance with the manufacturersinstructions.
Our successful candidate will project a positive and friendlyimage to patients, staff and other visitors and deal with queries in aprofessional, courteous and efficient way.
About us
We are seeking to recruit an enthusiastic andself-motivated Dispenser to join our friendly team. In return we offer afriendly and welcoming working environment where you will be supported todevelop your own skills, knowledge, and experience.
As well as anattractive working environment and employment package, this role also offersaccess to the NHS pension scheme.
Job description
Job responsibilities
Job Summary
To process all relevant prescriptions asauthorised by GPs and prescribing nurses where appropriate in accordance withthe principles of good practice.
Job responsibilities
To ensure that all medicines andappliances dispensed are checked against the prescription and whenever there isdoubt about the appropriateness of the item, or about the dose or labellinginstructions to check with the authorising doctor or duty doctor.
To collect all due prescription chargesand ensure that the patient declaration on the reverse of the FP10 is dulyfilled in and signed by the patient.
To ensure that all monies received or handled onbehalf of the practice are appropriately stored and banked and a record kept ofall financial transactions.
To endorse all prescription forms as appropriate,collate and forward the forms in a secure manner to the PPA for processing andreimbursement. The forms should be bundled in accordance with current PPAguidelines and include any necessary accompanying paperwork such as the FP34Dand invoices as required by the PPA.
To promptly forward all invoices and dispensaryrelated correspondence to the dispensary manager according to practice policy.
To promptly deal with any FP10 returns/feedbackfrom the PPA so that any appropriate remedial action may be taken.
To operate efficient stock control appropriate tothe needs of the practice with the objective of ensuring continuity of supplyfor patients and minimising wastage through out of date stock.
To ensure that drugs are stored in an appropriatemanner in accordance with the accompanying instructions.
To ensure shelves and all work surfaces areregularly cleaned to maintain a high level of hygiene within the dispensary andthat all dispensary equipment is kept clean and kept in good working order.
To take prompt action in response to any drugalert bulletins that may be received from time to time.
To ensure that refrigerated items are stored atthe appropriate temperature and to maintain a temperature controlrecord/logbook.
To maintain full and accurate records of alldispensing transactions incorporating the use of computers and software whenappropriate.
To undertake any necessary work, includingadministrative, as may be required and appropriate to maintain a high standardand efficient dispensing service.
Undertake a variety of administrativeduties to assisting in the smooth running of the business
To deal with patient enquiries using avariety of methods to ensure strong communication is maintained.
Accurately detail and record anySignificant events or near misses within the Dispensary Environment.
To work effectively as part of a largeteam, offering suggestions for improvement.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allowus to gather, sensitive information in relation to their health and othermatters. They do so in confidence andhave the right to expect that staff will respect their privacy and actappropriately.
In the performance of the duties outlined in this Job Description, thepost-holder may have access to confidential information relating to patientsand their carers, practice staff and other healthcare workers. They may also have access to informationrelating to the practice as a business organisation. All such informationfrom any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcareworkers or the business of the practice may only be divulged to authorisedpersons in accordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.
Health and Safety
The successful candidate will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice Health & Safety Policy, to include:
Using personal security systems within theworkplace according to practice guidelines.
Identifying the risks involved in work activitiesand undertaking such activities in a way that manages those risks.
Making effective use of training to updateknowledge and skills.
Using appropriate infection control procedures,maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality andDiversity
The successful candidatewill support the equality, diversity and rights ofpatients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights,interpreting them in a way that is consistent with practice procedures andpolicies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carersand colleagues.
Behaving in a manner which is welcoming to and of the individual, isnon-judgmental and respects their circumstances, feelings priorities andrights.
Personal/ProfessionalDevelopment
Participation in an annual individual performance review, includingtaking responsibility for maintaining a record of own personal and/orprofessional development.
Taking responsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similar work.
Quality
The successful candidatewill strive to maintain quality within the Practice,and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, eitherdirectly or under supervision.
Contribute to the effectiveness of the team by reflecting on own andteam activities and making suggestions on ways to improve and enhance theteams performance.
Work effectively with individuals in other agencies to meet patientsneeds.
Effectively manage own time, workload and resources.
Communication
The successful candidate should recognise the importance of effectivecommunication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication andrespond accordingly.
Contribution tothe Implementation of Services
The successful candidate will:
Apply practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards andguidelines will affect own work.
Participate in audit where appropriate.
Person Specification
Experience
Essential
IT confident Excellent communication skills, verbal and written. An understanding, acceptance and adherence to the need for strict confidentiality.
Desirable
Experience of answering telephone queries in a busy environment. Experience of a computerised clinical system (EMIS, SystmOne etc.)
Additional
Essential
Effective team worker Ability to work flexibly Ability to develop supportive relationships with colleagues Ability to work under own initiative Ability to follow guidelines and protocols. Full UK Drivers licence (must be able to work from Hodgson Lane, Roos, HU12 0LF)
Qualifications
Essential
Candidate must have NVQ Level 2 or equivalent dispensing qualification Good standard of general education Working in a medical/healthcare environment.
Desirable
Evidence of continuing professional development