Helpdesk Network

4 weeks ago

Pulborough, United Kingdom Spellman High Voltage Electronics Corporation Full time

About Us

Spellman High Voltage Electronics Corporation, a family owned business for over 75 years, takes pride in powering progress in health, security and quality of life. We are key partners with the world’s leading medical devices, semiconductor, scientific analytics and industrial systems manufacturers. When they want to push the limits of what’s possible with high voltage applications, they turn to us to make it happen.

While Spellman is not a household name, our products are used to make and often power many of the most advanced technologies that make modern life possible. With design and manufacturing sites in North America, Europe and Asia, we have become the preferred provider of high voltage power solutions for OEMs pushing the boundaries of technology around the world by designing and producing the products they need to power progress.

Job Summary

Responsible for the efficient operation, utilisation, and support of information and communications technology. Will collaborate with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Additionally, will have some budgetary preparation and proposal responsibility. Will be required to work on both local and corporate IT projects under the supervision of the IT Manager.

Key Responsibilities

Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Use Ivanti service desk and manager to track all service requests and assets.

Maintain, manage, and develop all aspects of the IT systems and network infrastructure for UK and Germany facilities in conjunction with and approved by Corporate IT.

Ensuring the local and corporate management teams are kept appraised of potential weaknesses or threats to security within the IT Infrastructure in UK and Germany. Will coordinate with global IT Security team to address potential threats and initiatives as needed.

The selection, purchase, installation and maintenance of corporate approved computer, storage, networking, backup, and security hardware.

Manage the development, administration, and upgrades of all Microsoft and corporate approved third-party software applications. These systems include O365 applications such as Microsoft Teams and Exchange. Strong understanding of both the O365 admin portal and PowerShell is preferred.

Maintain Rubrik backup and recovery solution with weekly verification, validation, and following corporate data backup requirements.

Ensure all Hardware and Software is asset managed and all software licensing is legally compliant.

Manage all printers and peripherals and ensure consumables are always available.

Liaise with global Spellman IT teams to provide remote and onsite support to Spellman facilities globally and assist in providing solutions for the organisation.

Manage the Microsoft Teams telephone system and its integration with other IT applications.

Responsibility for adhering to the Company’s ISO 9001 Quality, ISO14001 Environmental and Health and Safety management systems and contributing to continuous improvement.

Manage and maintain VMWare server infrastructure and SAN in conjunction with and approved by Corporate IT.

Ability to Manage and Maintain Active Directory infrastructure for UK, and Germany environments.

Knowledge & ability:

All Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint, SQL Server and SRS Reporting Services, CRM, and Microsoft Teams.

Third party Software Systems including Glovia G2 (or experience with another ERP system), Rubrik Backup, Citrix, Windows RDS, Ivanti management suite and Service desk, and DLP solutions.

Hardware solutions including SAN, Servers, Desktops, and Laptops.

Experience of procedure, documentation, systems analysis, information system development and deployment. Knowledge of ISO9001 Quality & ISO14001 Environmental requirements.

Experience/Certification in Cisco or Aruba Switches and enterprise Wi-Fi. Strong experience in VMWare administration. VCP preferred.

Experience with VOIP and Microsoft Teams Phone Systems.

Strong understanding of: AD Users and Computers, AD Sites and Services, AD Domains and Trusts, GPO, Microsoft DHCP, and DNS.

PMP or other Project Management experience is a plus.

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