Shift Leader Front of House

5 months ago

Scarborough, United Kingdom German Doner Kebab Full time

Shift Leader Front of House - Scarborough, North Yorkshire

Reports To: General Store Manager

Position Summary

You are the Captain of your Area. You are responsible to ensure consistency of Service standards, excellent service and maintain the cleanliness and condition of the Front of House. You are accountable in achieving the store’s sales and profit by maintaining upselling procedures and guest care. It is your responsibility to keep your people driven and create a cheerful professional working environment that will keep our Guests wanting to return to German Doner Kebab

Duties and Responsibilities

Leads Operations Excellence:

  • Oversees and manages the Front of House area at a German Doner Kebab Restaurant
  • Ensures guest service meets company standards and strong customer satisfaction is maintained
  • Respond efficiently to Guest complaints and takes appropriate action to solve the problem
  • Enforces and ensures the best quality of products possible is served
  • Organise the Front of House and supervise responsibilities to ensure both team colleagues and guests satisfaction
  • Trains and directs team members through strong well organised training to ensure great guest service
  • Appraise personnel’s performance and provide feedback to keep the team motivated and productive
  • Maintain Stock inventory for Front of House and analyse consumption
  • Monitors and ensures compliance with food safety and health & safety rules and regulations
  • Successfully promote and publicize the GDK brand
  • Nurture a positive working environment and leads by example
  • Monitor Front of House operations and initiate corrective actions
  • To be duty manager on rotation basis
  • Lead Pre- and Post-Shift rally with the Front of House team to communicate set targets, share feedback and brief the team about any business related information
  • Taking responsibility for the business performance of the front of House of a German Doner Kebab restaurant
  • To ensure the Front of House is operating according to GDK guidelines
  • Address the root cause of Front of House related Guest complaints and take action to resolve the problem
  • Ensuring that all employees at the Front of House adhere to the company uniform standards
  • Meeting and greeting guests and organising table reservations
  • Organising and supervising the shifts of dining and counterstaff
  • Maintaining high standards of quality control, hygiene, and health and safety
  • Preparing cash drawers and providing petty cash as required
  • Helping in any position of the Front of House when circumstances dictate
  • To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
  • At the end of each shift complete all necessary daily reports
  • Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
  • To perform any other duties as designated by Operations Manager due to business demands
  • Working with General Store Manager to coordinate all aspects of the Front of House
  • To monitor the stock storage areas and Front of House neat and clean at all times
  • To collaborate with the General Store Manager and the Store Team to ensure tight stock control and budgeted margins are achieved
  • To fill out daily paperwork
  • To meet and greet all customers where possible and role model exceptional guest care
  • To lead and comply with maintaining high standards of guest care
  • To support team colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
  • Ensure GDK Front of House team are always well groomed and smart ready for work
  • At all times promote and follow legal responsibilities and requirements associated with the business
  • Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance

Business Relationships Within The Restaurant:

  • Store team Colleagues
  • Restaurant Management Team
  • Guests / Delivery drivers
  • GDK personnel
  • Restaurant Franchisee

Qualifications:

A qualified candidate for the position of a Supervisor Front of House should have outstanding interactive and communication skills and possess the enthusiasm to work with colleague and team as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:

  • Proven working experience as Supervisor/Duty Manager within the Food Industry
  • Demonstrated experience in guest service management
  • Extensive guest care knowledge
  • Proficiency in English
  • Computer literacy and familiarity with POS systems
  • Strong leadership, motivational and people skills
  • Financial management skills

 

  • Front of House

    6 months ago

    Scarborough, United Kingdom Premier Inn Full time

    We're currently recruiting in our Scarborough (North Bay) Premier Inn. Working 16 hours per week, paying up to £10.82 per hour **Front of House - Scarborough (North Bay) Premier Inn -** Hotel** Come and be a Front of House Team Member at Scarborough (North Bay) Premier Inn. As the friendly face of our hotel, use your fun personality and your customer...

  • Front of House Staff

    5 months ago

    Scarborough, United Kingdom saltWATER CAFE • BAR Full time

    Overview: Join our team as a Front End Associate, where you will play a vital role in providing exceptional customer service and ensuring a seamless checkout experience for our valued customers. **Duties**: - Greet customers as they enter the store and assist with inquiries - Operate cash registers and handle transactions accurately - Maintain a clean and...

  • Shift Leader Back of House

    5 months ago

    Scarborough, United Kingdom German Doner Kebab Full time

    Shift Leader Back of House - Scarborough, North YorkshireDo you have what it takes to work for one of the fastest growing restaurant brands. The opportunity is here. German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector. ...

  • Front of House Staff

    5 months ago

    Scarborough, United Kingdom Ivy by the sea Full time

    front of house staff wanted for cafe bar in Scarborough Hours will be varied on a rota basic to include some weekend work. Ideally previous experience would be great however not essential for the right applicant as full training will be given. We are looking to fill 3 positions full and part time permanent position available. **Job Types**: Full-time,...

  • Front of House Staff

    5 months ago

    Scarborough, United Kingdom The Cat's Pyjamas Full time

    front of house staff wanted for cafe bar in Scarborough Hours will be varied on a rota basic to include some weekend work. Ideally previous experience would be great however not essential for the right applicant as full training will be given. We are looking to fill 3 positions full and part time permanent position available. **Job Types**: Full-time,...

  • Front of House Staff

    6 months ago

    Scarborough, United Kingdom Ivy By The Sea Full time

    *JOB ALERT* We’re looking for a front of house person aged 18+ to join our team. Flexi days Monday to Sunday (), daytime shifts, more hours during holidays if you need them. Starts on age based NMW (plus 30p) reviewed after 3 months. Will pay more for experienced supervisor skills. Experience preferred or generally a can-do attitude to learning new...

  • Front of House Staff

    5 months ago

    Scarborough, United Kingdom Ivy By The Sea Full time

    *JOB ALERT* We’re looking for a front of house person aged 18+ full or part time and another of any age for weekends and holidays to join our team. Flexi days Monday to Sunday (), daytime shifts, more hours during holidays if you need them. Starts on age based NMW (plus 30p) reviewed after 3 months. Will pay more for experienced supervisor...

  • Tram Shift Leader

    5 months ago

    Scarborough, United Kingdom Castle Employment Agency Full time

    Job title - Tramway Shift Leader Location - Scarborough Salary - £12.20 per hour Ref: ID68735 Castle Employment Group are working exclusively Central Tramway who operate one the oldest cliff lifts in the UK who due to retirement are looking to recruit a Shift Leader to work with the General Manager on site n Scarborough. Central Tramway are offering...

  • Restaurant Team Leader

    4 weeks ago

    Scarborough, North Yorkshire, United Kingdom whitbread Full time

    We're currently recruiting for a Restaurant Supervisor at The Carousel Brewers Fayre. As a vital link between the kitchen and our Front of House team, you'll put the 'super' into Supervisor Lead and manage your team to deliver amazing customer service every time. Key Responsibilities: Lead and manage your team to deliver exceptional customer service ...

  • Team Leader

    5 months ago

    Scarborough, United Kingdom Saint Cecilia's Care Group Full time

    Job description Our Care Home Team Leader’s lead the care staff team providing kind and compassionate care to the people who call Normanby House home. Our hourly rate starts at £11.80, so are you looking for a new opportunity with a company who values their staff and puts our residents first? Normanby House is a bustling busy home and you will lead the...

  • Front of House Staff

    6 months ago

    Scarborough, United Kingdom Cober Hill Limited Full time

    **Job Types**: Part-time, Zero hours contract **Salary**: £11.44 per hour **Benefits**: - Free parking - On-site parking Day range: - Monday to Friday - Weekend availability - Weekends only Physical setting: - Hotel Shift: - Day shift - Night shift Work Location: In person

  • Front of House Staff

    5 months ago

    Scarborough, United Kingdom Scarborough South Cliff Golf Club Full time

    The chosen applicant will have experience in the hospitality industry and be available to work flexible hours according to a rota, weekend availability essential. Experience in bar work preferable. **Job Types**: Part-time, Permanent Pay: Up to £11.50 per hour Expected hours: 12 - 20 per week **Benefits**: - Company pension - Discounted or free food -...

  • Hotel Night Porter

    5 months ago

    Scarborough, United Kingdom Crown Spa Hotel Full time

    **OVERALL JOB PURPOSE**: The main point of contact on behalf of the business for all visitors, residents, conference/event customers etc and for mail/courier deliveries/collections etc....on a 24 hour, 365 day a year basis. Ensure security of the property and any adjoining areas are maintained at all times. **PRINCIPAL ACCOUNTABILITIES**: 1. Assistance...

  • Hotel Night Porter

    6 months ago

    Scarborough, United Kingdom Crown Spa Hotel Full time

    **OVERALL JOB PURPOSE**: The main point of contact on behalf of the business for all visitors, residents, conference/event customers etc and for mail/courier deliveries/collections etc....on a 24 hour, 365 day a year basis. Ensure security of the property and any adjoining areas are maintained at all times. **PRINCIPAL ACCOUNTABILITIES**: 1. Assistance...

  • Bar Staff/waiting Staff

    5 months ago

    Scarborough, United Kingdom TunnyCatch Marstons Plc Full time

    Tunny Catch is increasing front of house team.Looking for part time/full time team restaurant staff **Job Types**: Full-time, Part-time, Permanent, Fixed term contract **Salary**: £10.52-£10.60 per hour Schedule: - Day shift Work Location: In person

  • Bar Staff/waiting Staff

    5 months ago

    Scarborough, United Kingdom TunnyCatch Marstons Plc Full time

    Tunny Catch is increasing front of house team.Looking for part time/full time team restaurant staff **Job Types**: Full-time, Part-time, Permanent, Fixed term contract Pay: From £11.44 per hour Schedule: - Day shift Work Location: In person

  • Receptionist

    6 months ago

    Scarborough, United Kingdom Opera House Casino Full time

    We are looking for outgoing and organised individuals to join our Team manning Opera House Casino's Reception on a part-time or full-time basis. This is the first port of call for of our guests and a vitally important element of the business. Full training will be given in all areas of the job The main funtion of the role is to actively assist in the...

  • Front of House

    6 months ago

    Scarborough, United Kingdom Gi Group Full time

    **Full Time**: **Permanent**: - We want to hear from individuals who possess exceptional communication skills, a passion for providing top-notch bar and restaurant service, and a positive attitude that shines through even in the busiest of moments. - **As a bar and restaurant worker your responsibilities will include**: - Greeting and seating guests with a...

  • Housing Support Worker

    5 months ago

    Scarborough, United Kingdom Inspire North Full time

    Are you wanting to make a positive impact on individuals lives? Join us as a Housing Support Worker! At RACS (Reintegration and Accommodation for Community Safety), we're dedicated to helping individuals with a history of offending to access suitable accommodation, build independent lives, and reduce the risk of reoffending. As a Housing Support Worker, you...

  • Team Leader

    2 weeks ago

    Scarborough, United Kingdom EG Group Full time

    Job description:Role: Cooplands Team Leader  Location: Scarborough, YO12 6DJHours: Part-Time/ 20 Hours Available/ PermanentHourly Rate: £12.25Company: Cooplands Bakery   What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team Leaders are...