Diagnostic Technician
1 month ago
The company
Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.
Swatch Group unites, among other companies, the following watch brands under its roof Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion.
Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.
Job description
Our Customer Service centre based in Southampton provides a full servicing operation to brands produced by the Swatch Group.
Here at Swatch Group (UK), we are looking for committed and passionate people, with a a serious eye for quality to join our Watch Repair and Servicing Workshop as a Diagnostic Technician. You will play a pivotal part in our customer service operation, ultimately supporting the overall service received by our customers and internal stakeholders.
The ideal candidate will possess a keen eye for detail and maintain exceptional standards of quality within a fast-paced environment. You may have worked in a previous role Diagnostic or Testing role, which required extreme attention to detail and dexterity or working with small components or tools. You also may have a keen interest in Watches and would like to begin your career in the industry. Previous experience is not required (but is an advantage).
Provide a consistently accurate, technical, and timely customer focused diagnostic. Adhere to brand working instructions for prestige and luxury time pieces Service Warranty decision Watch identification for all further communications Provide accurate description of the watch condition and the service need or defect Identify mandatory and optional components / services and proposed service types Decision for outsourcing (brand HQ etc.) Counterfeit watch identification
Profile
Essential Skills and Experience
Professionally conscious with an ability to maintain high level working relationships. Impeccable attention to detail and motivated to follow specific technical instructions and criteria. Excellent organisational and time management skills with an effective approach to prioritising own workload. A flexible and patient outlook to the requirements of a multi-brand working environment where switching between instructions is of utmost importance. Experience of working towards set targets within a service driven industry. Excellent written and verbal communication skillsDesirable Skills and Experience
An interest in horology/watchmaking with long-term ambitions to develop a career. Good level of dexterity.
Professional requirements
Essential Qualifications
5 GCSEs including Maths and English (or equivalent)
Languages
English
Contact
Charter Court, Third Avenue, MillbrookSO15 0JA Southampton (England)
United Kingdom
Company address
The Swatch Group (UK) Limited
Building
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU
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