Shift Lead

3 weeks ago

Chigwell, United Kingdom Topgolf Full time
Job Responsibilities

  • Provide leadership and guidance to team members to achieve performance targets.
  • Monitor and evaluate team performance, providing regular feedback and coaching.
  • Collaborate with other departments to ensure seamless workflow and quality service delivery.
  • Identify and resolve operational issues and guest concerns promptly.
  • Promote a positive and inclusive team culture, fostering associate engagement and development.
  • Ensure compliance with company policies, procedures, and safety standards.
  • Prepare and present regular reports on team performance and key metrics.
  • Perform other operational duties as assigned by your manager

Critical Skills & Experience Requirements

  • High school diploma or equivalent work experience.
  • Proven experience in a leadership or supervisory role.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational and time-management abilities.
  • Ability to motivate and inspire a diverse team to achieve goals.
  • Proficiency in relevant software and tools.
  • Knowledge of industry-specific regulations and best practices.
  • Availabilit to work varied shifts, including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs

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