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Senior Customer Service

4 months ago

Cheltenham, United Kingdom Lifestory Group Full time
  • Location: Cheltenham
  • Hours: Full time, 35 hours per week, 09:00 - 17:00 Monday to Friday
  • Salary: £28,500 per annum

We are Lifestory, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed offering stunning community living.

It's a great time to join us and we are looking for a Senior Lifehost to join us at our stunning Latherham House development in Cheltenham.

About the role

Internally we call our Customer Service & Facilities Assistants 'Lifehosts' as it's a varied role that will include a mixture of face to face customer service as well as ensuring we are fully compliant with everything relating to the health & safety of our development. There is no such thing as a typical day as a Senior Lifehost but you will lead on the following responsibilities:

  • General customer service and being the first point of contact for our owners and tenants
  • Regular checks which could include fire alarm testing, water flushing and emergency light testing
  • Working alongside our internal teams including Sales, Development and Completions
  • Facilitation of external contractors
  • Ensuring that the Health & Safety requirements of each development are met
  • Help with the move in process with our customers to ensure they have a great start within our developments
  • Organise events and activities for our customers, creating a wonderful community
  • Dealing with any emergencies quickly and calmly
  • Build lasting relationships with our homeowners and their families

You’ll be our ‘person on the ground’. The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what’s happening.

Building a strong community for our homeowners and tenants is an integral part of what we offer so you'll be involved in organising social events and a strong local knowledge will be an advantage.

About you

We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development. You’ll be used to talking to people and using your instinct to go the extra mile. You will use a variety of internal systems and reporting tools so strong IT skills are essential.

  • Professional and highly organised
  • Proactive approach and can-do attitude
  • In-person customer service experience
  • Excellent communication skills
  • Ability to use initiative
  • Strong IT skills - knowledge of Google Workspace is advantage
  • Experience of facilities/property ideally with a knowledge of health & safety

Please note this position is subject to an enhanced DBS check.

Our benefits & rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:

  • Enhanced annual leave & holiday buying scheme
  • Contributory pension scheme with additional employer contribution,
  • Life Assurance
  • Two paid volunteering days per annum
  • Employee Assistance Programme
  • Health Cash Plan & Virtual GP
  • Discounted Gym Membership
  • Company Discounts Portal
  • Refer a friend scheme and access to internal opportunities

If you have the skills and experience we are looking for we'd love to hear from you

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. 

As an equal opportunities employer, Lifestory welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.