Learning Operations Associate

3 weeks ago


London, United Kingdom Avado Full time
Developing and maintaining the administration of the Avado’s Customer Management System (CRM) and learning management system (LMS) and other learning technologies as required.Efficiently handle administrative tasks for educational awarding bodies, ensuring strict compliance with their requirements and regulations.Collaborating with tutors, facilitators, subject matter experts and instructional designers to create and deliver effective LIVE training programs.Measuring and analysing the effectiveness of learning programs and making recommendations for improvement.Work closely with frontline educators to ensure that they have the resources and support necessary to deliver effective instruction and support to learners.Manage all bookings for facilitators that deliver across our programmes (not limited to, travel, fees, accommodation, resources, invoicing)Promote high level of customer service standards and act as an ambassador for Avado to ensure that customer complaints are dealt with accordingly.Responsible for case triage across departments and addressing a case load of customer enquiries to ensure adherence to our service level agreement (SLA) and deliver effective resolutions for our learners. Communicating with learners daily, via various communication channels (not limited to) telephone, email, and chatbot.Engaging in collaborative efforts with various teams across the Avado business to optimise the learner journey, aiming to create the best possible learning experience for our users.Deal with financial transactions relating to customer service, learner support and programme delivery (including e-commerce transactions), maintaining a good working relationship with the BC India team to uphold policy and process consistently, thereby facilitating prompt resolution for learners.Ensure compliance with all relevant laws, regulations, and policies related to finance, CIPD, consumer law, education, and training programs. Providing technical support to end-users and resolving any technical issues that arise with the learning technology.Participate in all mandatory training and development sessions essential for the role.Identify opportunities to automate, simplify and improve efficiency of internal processes across the Learning Operations function.Participate in Continual Professional Development (CPD) and actively encourage productive participation across the Learning Operations department.

What we’re looking for

Strong technical skillsExcellent communication skillsAbility to collaborationTime Management skills with the ability to work under pressure and to tight deadlinesProject management skills,Comfortable working in a fast-paced, constantly evolving environment

What you’ll get:

Lots of benefits including:

Holidays – 25 days plus bank public holidays, increasing by 1 day after 2 years and a further day after 4 years.A day off on or around your birthday.Cycle2Work schemeStatutory pension and life assurance.Various opportunities to gain an immersive experience into the broad range of Avado products and proposition.On-demand access to a professional business / executive coach.Curated personal development and learning toolsPeriodic opportunities to give back by mentoring learners, via our community platform Pro-connect

And… just for being here, we offer you a culture that’s created and nurtured by super smart people and underpinned by our Values which guide our thinking, decisions and actions, creating a truly unique place to work. You will also get to be at the forefront of helping a very diverse range of professionals enhance their careers, whether at the early stages or later down the line. You'll enjoy, serious personal development opportunities (well, we are a learning organisation after all), and some rather nice job-related and lifestyle perks. Oh, and one more thing - we're a Great Place to Work™ certified company, and the only commercial learning organisation in the 'large' category that's recognised as one of the UK's Best Workplaces™, something we are rightly very proud of

 And we’re highly inclusive….


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