Strategic Lead X 2

3 weeks ago

Wales, United Kingdom Citizens Advice Full time

Location: Blended between office and home (England and Wales). Time in office negotiable

We can also consider a secondment agreement for a successful candidate from a local Citizens Advice office.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.

The Business Development Team has responsibility for overseeing strategy, sustainability and growth in the markets we currently operate in nationally; and to support local Citizens Advice in their own business development.

These two roles will be the Business Development Strategic Lead for the Welfare market and Regional Funding (which covers a number of market areas). Therefore an understanding of either the Welfare and/or Regional funding landscape, and the key stakeholders within these areas is desirable. It should be noted however that as the Strategic Lead role is a generic role, successful candidates may be required and have the opportunity to work in other market/BD strategic areas.

Candidates will demonstrate excellent stakeholder management skills and understanding of funding flows, bidding processes, competition, and the political environment and be driven by the desire to make the most difference to the people who come to us for help.

In this role, you will be responsible for researching and producing a targeted market strategy and account management plan, working with internal stakeholders (national and local) to ensure the organisation has a clear vision of what we want to achieve in your lead market/BD strategic area and how working collaboratively we can get there. On a typical day, you will be working with colleagues from across the whole service to drive our BD activity, leading relevant national and local colleagues in opportunity assessment and planning, pursuit decision gating processes, account management and influencing external stakeholders.

The successful candidate will be supported to undertake an APMP Foundation qualification in Proposal Management, if they do not hold already.

To apply

Please submit an anonymous CV and an anonymous cover letter (of no more than 2 pages) that demonstrates how you meet the following criteria:

  • Ability to analyse complex information and make decisions/formulate recommendations quickly putting forward persuasive arguments and appropriate business cases where necessary
  • Effective relationship building and stakeholder management skills
  • Proven ability to develop and influence markets, specifically within the charity or government sectors, including local government


Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

In the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants

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