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Administration Assistant

4 months ago

Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

Job summary

Provide administration and assistance with co-ordination of clinics, provide clerical support to the Fertility Team

Responsible for organising own work-load and monitoring/assisting in the overall smooth running of clinics. Monitoring clinic waiting lists and pathways.

Undertake high level PAS/CSC input and informatics

Support Consultant PA inclusive of transcribing of clinical consultations.

Main duties of the job

Provide a confidential, administrative and clerical service to the Fertility team.

Carry out general reception duties, including checking in/out patients (face to face and virtually), using NHS Attend Anywhere,

Providing a first point of contact for patient accessing services via TeleQ.

Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.

Providing audio typing and word processing support to Consultants PA

Support other areas of the service, covering staff leave and sickness.

Maintain confidentiality when dealing with all forms of information.

Maintain office tidiness in all areas, adhering to safety around the office at all times.

Providing administrative support for Andrology Services.

Communication between hospital and external bodies.

Liaise with consultants and senior nursing staff regarding clinics and support requirements.

About us

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Job description

Job responsibilities

Provide a confidential, administrative and clerical service to the Fertility team.

Carry out general reception duties, including checking in/out patients (face to face and virtually), using NHS Attend Anywhere,

Providing a first point of contact for patient accessing services via TeleQ.

Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.

Providing audio typing and word processing support to Consultants PA

Support other areas of the service, covering staff leave and sickness.

Maintain confidentiality when dealing with all forms of information.

Maintain office tidiness in all areas, adhering to safety around the office at all times.

Providing administrative support for Andrology Services.

Communication between hospital and external bodies.

Liaise with consultants and senior nursing staff regarding clinics and support requirements.

Responsible for maintaining a organised case-note library system specific to the Assisted Conception Unit.

Preparation of patient notes for use by consultant/nurse clinics including maintenance and up to date information, including obtaining reports, results, referrals, information from other hospitals where applicable, GP surgeries. Embryology notes from satellite hospitals.

Accessing information from other computer systems used at the Trust including EPR, HIS and FFP a system specific to on line patient referrals for Fertility Fusion.

Cancellation/rearranging patient appointments to maintain patient flow. Maintaining where possible the standards of practice for the 18 weeks pathway.

Maintain and collate patient information required at MDT for use by multidisciplinary team.

Person Specification

Qualifications

Essential

oGood standard of education including 5 GCSE's or equivalent oECDL or equivalent knowledge and experience oAudio typing

Desirable

oRSA 2/3 oAMSPAR qualification oNVQ 2/3

Experience

Essential

oPrevious admin experience within NHS oExperience of working with the public oExperience of using Patient Centre (CSC), Electronic Patient Record (EPR) Central spine, Choose & Book (CAB) oExperience of office procedure oPrevious experience of working within a multi-disciplinary team

Desirable

o3-5 years experience within NHS oPrevious knowledge of working within a clinic setting oExperience of Bighand application

Skills

Essential

oWell developed organisational skills with ability to prioritise workload oExcellent verbal communication oExcellent telephone manner oAbility to work using own initiative and take direction oWell developed interpersonal skills to enable working autonomously as well as part of a developed team.

Desirable

oIT skills oCommitment to CPD

Knowledge

Essential

oTrust systems oHigh level of understanding of office skills oData Protection Act, GDPR oIn-depth understanding of patient confidentiality oFreedom of information

Desirable

oMedical Terminology oKnowledge of HFEA

Additional

Essential

oClear vision of role oWilling to adopt a flexible approach to working hours including evenings oCalm under pressure oWillingness to meet the performance criteria set out in the job description and professional development oSpeak English to an appropriate standard relevant to their role, with confidence and accuracy, using correct sentence structure and vocabulary and without hesitation.