Community Glaucoma Coordinator

2 weeks ago

Cambridge, United Kingdom Cambridge University Hospital NHS Foundation Trust Full time

Job summary

We are looking for a well-organised, proactive individual to join our Community Ophthalmology Glaucoma Team.

You must be approachable, helpful and be able to work under pressure.

You must also be able to work both independently and within the team, and liaise with staff at all levels in a confident manner.

Excellent communication skills are essential.

Main duties of the job

To proactively manage the reception desk at Glaucoma Clinics held at The ARU centre in CAMBRIDGE, with duties including registration and booking of all suitable Community Glaucoma patients in line with Trust Policies, Procedures, and National targets.

To undertake administrative tasks related to the Glaucoma clinics held in the community clinic.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

This vacancy will close at midnight on 4-December-2024.

Interviews are due to be held on 19-December-2024.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

Essential

3 GCSEs or equivalent including Maths and English (Grade C or above)

Desirable

Working with the public in a customer care position. NVQ2 or equivalent in relevant subject

Experience

Essential

Experience of working in a busy office environment or reception role Experience of prioritising, planning and organising own tasks Working within guidelines Experience of IT packages - Microsoft Office Experience of working as part of a team.

Desirable

Experience of working in an NHS setting Experience of call handling Experience of dealing with difficult situations and confrontations.

Knowledge

Essential

Data Entry and Keyboard skills Understanding of confidentiality Understanding of medical terminology Good oral and written communications

Desirable

Understanding of NHS targets, Outpatient, Inpatient and Choice & Access functions.

Skills

Essential

Flexible and adaptable Works well under pressure Good communications skills including telephone, email and face to face. Good organisation skills Ability to meet deadlines Willing to take on and learn new skills

Additional Requirements

Essential

oThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

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