Public Area Attendant
2 weeks ago
At Bankside, we sincerely believe that the key to any successful brand is the people behind it. Our people bring about the magic and make everything real. If we ensure our people are happy, developed and engaged, they will make sure our guests feel that too, and we consider this feeling, ‘Belonging’.
We are currently looking for a passionate Public Area Attendant to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food. If this sounds like something you'd like to get involved with we would love to hear from you
What will you be doing?
To keeps all lobbies and public facilities in the hotel, such as main lobby; toilets; ground floor terrace; reception balcony terrace; the front desk; bar; restaurant and meeting rooms in a neat and clean condition as per Standard Operation Procedures.
To keep all staff facilities that are under housekeeping department responsibility in a neat and clean condition as per Standard Operation Procedures
Public area attendant promotes a positive image of the hotel to guests and must feel confident to be approachable, honest, friendly and able to help any guests that may have queries.
SHIFT PATTERN
8 hours a day, 5 days a week on rotation (early shift from 7 am to 3.30 pm & late shift 2 pm to 10.30pm).
Qualifications & Skills required.
Previous experience in a similar role is desirable but not essential as full training will be give. Basic English communication skills. Positive attitude. Excellent grooming standards Flexibility to respond to a range of different work situations Team worker Must be able to work within a busy customer orientated environment with the ability to work under pressure and an excellent eye for detail. Ability to ensure high standards are maintained and exceeded on a daily basis.What do we expect from you?
Be Natural
·We want our people to be themselves, genuine and non-scripted.
·We give you the space to be yourself , so show us who you really are
·A good level of English, other languages are an advantage of course.
Make It Easy
·Be flexible; respond quickly and positively to the changing requirements of the business.
·Make it easy for our guests, and your fellow team members, communicate effectively and be creative.
Feel Empowered
·We want our Banksiders to take charge and change the game.
·Take personal responsibility and initiative to resolve niggles in your own way.
Belong
· Show love towards our guests and your team We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel.
·Show passion towards internal product knowledge, our local area and continuously develop this knowledge.
In return for being a great Public Area Attendant, we will treat you to benefits such as:
Complimentary dry-cleaned uniform Yearly increase of holiday entitlement to a max of 3 additional Free Meals on duty Medical Cash Plan Discounted Hotel and F&B rates globally with Marriott Enhanced Family Friend PolicyBankside; #whereyoubelong
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