Service Planner

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow.

Purpose of the position

We are looking for a new Service Controller at Hiab who will be providing administrative support to the front line activities of the Service department.
Processing breakdown and service calls and arranging attendance from Hiab’s service network. Liaising with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment.

Main tasks and responsibilities

Responding to customer enquiries for breakdowns and servicing; (Telephone/Email) Liaising with Depots and Authorised Service Centre’s regarding all aspects of repairs and service calls Liaising with Depots and Authorised Service Centre’s regarding all aspects of maintenance, service contracts and maintaining documents and files for maintenance contracts and service calls Managing and controlling the maintenance service contract process and raising quotes, estimates and invoices for chargeable work Maintaining service contract schedules Managing WIP, Proforma, Purchase Orders, Disputes Assisting in the management of profitability and costs for maintenance and service contracts Providing technical support where possible and adhering to Company processes and procedures Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety.

What you’ll need to succeed

Education:

GCSE Level

Working experience:

Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in a call centre/administrative role SAP system knowledge would be preferable but is not essential

Competence and skills:

Possess good I.T. skills, including MS Office Have excellent written and verbal communication skills Be confident and comfortable interfacing with other departments and stakeholders Be self-motivated, capable of working under pressure, and able to operate with minimal supervision Be a good team player and flexible with regards to tasks performed.

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

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