D365 Support Analyst

1 month ago

London, United Kingdom Theramex Full time

Location: UK Head Office St JamesPark

We are looking for a MS Dynamics365 Support Analyst to join our D365 delivery Team in London. Youwill be responsible for the daytoday management of support andmaintenance of the groups Dynamics 365 Finance & OperationsERP environment ensuring internal stakeholders needs are met in atimely and effective manner.

Aboutyou:

The ideal candidate will havethe following:

  • Experience working withMicrosoft Dynamics 365 for Finance andOperations.
  • Strong accounting experience andknowledge.
  • ERP experience and knowledge inFinance functional areas.
  • Desirable ERPexperience with Supply Chain and HumanResources.
  • Full development lifecycleexperience including requirements capture analysis design testingdocumentation maintenance and configurationmanagement.
  • Preferable experience in thepharmaceuticals or other international supplychain or distributionrelated industry.
  • Excellent team player andcommunicator with the ability to create collaborative relationshipswith business stakeholders at alllevels.
  • Fluent inEnglish.
  • Qualification in relevant academicsubjects

About therole:

Your daytodayresponsibilities will include:

  • Provideenduser support for business systemrelated support tickets andtriage cases for escalation to the 3rd party serviceprovider.
  • Collaborate with business key usersto support system configuration data setup and maintenanceactivities.
  • Document business requirements andcapture requests for changes andenhancements.
  • Offer guidance and training toendusers as needed contributing to the preparation of user guidesfor training and issue resolution.
  • Supportdelivery activities by creating necessary change control documentsand testing changes before deployment. Assist technical teams inD365 system analysis troubleshooting andconfiguration.
  • Participate in data managementactivities with relevant data owners andstakeholders.
  • Ensure ongoing compliance withComputer System Validationguidelines.

Theramex is a companydedicated to womens health across key times in their lives. We workwith Passion Agility Collaboration and Integrity. This means:

  • We are committed in heart and mind toimproving care in Womens Health. We strive for absolute excellencein whatever we do.
  • We are efficient nimble andflexible; our combined professional experience means we can notonly make quick decisions but the rightones.
  • Holding ourselves to the highest ethicalprinciples is at the center of our philosophy. We are genuine andtransparent and treat every individual with fairness andrespect.
  • We are dedicated to listening to ourpatients healthcare professionals and our employees. We appreciatethe value of hearing from people who offer new ideas and innovationand working with them to improve and add to ourofferings

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