PCN Care Coodinator

Job summary

Purbeck PCN have an exciting opportunity to join their team as a Care Coordinator.

We are currently seeking an individual to work 15 hours per week over either 2 or 3 days. The working days must consist of Tuesdays, Wednesdays, and Thursdays.

As a PCN Care Coordinator you will be a key member of the Care Coordinator team, focusing on supporting PCN multi-disciplinary teams to coordinate and deliver effective care for a variety of cohorts of patients.

Training is a key aspect of this role, the individual must be enrolled in, undertaking, or qualified from appropriate training set out by the Personalised Care Institute. There is also the prospect to enlist on opportunistic training to improve and develop your level of knowledge to support your job outcomes. Full training to undertake this role will be given during an induction.

You will beaccountable to, and work under the guidance of the PCN Network Director, andthe PCN Clinical Director.

Main duties of the job

The successful candidate will need to be organised, self-motivated, flexible, and comfortable with adapting their workload to respond to changing and conflicting priorities. You will be expected to support the 6 member practices at any given time and therefore building effective relationships is key to this role as well as being adaptable to change.

This role will be aligned to support all the PCN services such as but not limited to Early Cancer Care, Diabetes, Social Prescribing, Pharmacy, FCP, Mental Health, Spirometry and INTs.

You will be based from our PCN office situated within Wareham Health Centre.

You may be required to travel to our member practices at times, therefore the post holder would need to be a car driver and have access to a car, mileage for this will be reimbursed at the agreed rates.

You will also be provided with a laptop and mobile phone to fulfil the role requirements.

About us

Purbeck PCN is made up of 6 member Practices and works closely with the wider locality to improve and enhance patient care. Purbeck PCN is committed to delivering an integrated neighbourhood team approach within the community and works to improve patient access to local services, by working with many sectors including the voluntary sector, mental health services, Help & Care, and Dorset Mind.

Job description

Job responsibilities

CARE COORDINATOR RESPONSIBILITIES & DUTIES

Utilisepopulation health intelligence to proactively identify and work with a cohortof patients to deliver personalised care. Supportpatients to utilise decision aids in preparation for a shared decision-makingconversation. Holisticallybring together all a persons identified care and support needs and exploreoptions to meet these within a single personalised care and support plan(PCSP), in line with PCSP best practice, based on what matters to the person. Helppeople to manage their needs through answering queries, making, and managingappointments, and ensuring that people have good quality written or verbalinformation to help them make choices about their care, using tools tounderstand peoples level of knowledge, confidence in skills in managing theirown health. Supportpeople to take up training and employment, and to access appropriate benefitswhere eligible for example, through referral to social prescribing linkworkers. Assistpeople to access self-management education courses, peer support orinterventions that support them to take more control of their health andwellbeing. Exploreand assist people to access personal health budgets where appropriate. Providecoordination and navigation for people and their carers across health and careservices, working closely with social prescribing link workers, health andwellbeing coaches, and other primary care professionals. Workwith the GPs and other primary care professionals within the PCN to identifyand manage a caseload of patients, and where required and as appropriate, referpeople back to other health professionals within the PCN. Raiseawareness of how to identify patients who may benefit from shared decisionmaking and support PCN staff and patients to be more prepared to have shareddecision-making conversations. Interrogatingclinical and operational systems to implement & maintain an effectiveservice offering. Deviseand maintain efficient digital filing and general office systems for the PCNactivities undertaken. Produce& maintain accurate audits and data reports via SystmOne and other digitalprogrammes to provide live status of projects to the PCN management teams. Person Specification

Experience

Essential

Empathic and caring; sensitive to peoples life stages, concerns and problems. Motivated to achieve good outcomes for people/patients. Excellent written and verbal communication skills. Good IT skills, able to use relevant Office packages (Word, Excel, Databases and Outlook for email/calendar). Organised with effective time-management skills. Able to problem solve, analytical skills. Able to follow policies and procedures effectively. Able to maintain confidentiality at all times. Good inter-personal and customer care skills. Positive approach, calm under pressure. Flexible in approach, willing to try new/different techniques/approaches. Ability to work both as a team and autonomously.

Desirable

Experience of working in Primary Care.

Qualifications

Essential

Educated to at least GCSE level or equivalent. Good understanding of health and social care. Digitally literate with good working knowledge of digital system and processes. Proven experience of working with the general public in a similar role. Experience of working in a service provision and/or healthcare organisation.

Desirable

Health and wellbeing qualification or equivalent experience. Experience working with vulnerable adults. SystmOne experience. Microsoft applications including MS Teams. Project management experience/setting up of a new service.

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