Site Lead

3 months ago

Plymouth, United Kingdom Fuller and Forbes Partnership Full time

Job summary

The Site Lead is a key position responsible for overseeing the daily operations at aspecific practice site. This role ensures the smooth functioning of thepractice by managing staff, overseeing patient care activities, and maintaininghigh standards of service delivery and safety. The Site Lead acts as a pivotallink between the practice staff and the Assistant Practice Manager,facilitating effective communication and efficient operational management.

Key responsibilitiesinclude supervising day-to-day operations, coordinating patient services,managing staff schedules, ensuring compliance with health and safetyregulations, and implementing policies and procedures that enhance operationalefficiency and patient satisfaction. The Site Lead is expected to handleoperational crises, troubleshoot complex issues, and provide exemplaryleadership to foster a positive working environment and a culture of continuousimprovement.

Main duties of the job

OperationalManagement:

DailyOperations Oversight

Staff Management

FacilityManagement:

Patient Care Coordination:

ServiceCoordination

ComplaintResolution

Health andSafety Compliance

Communication andReporting:

InternalCommunication

Reporting:Compile reports on site activities

Leadership andDevelopment:

TeamLeadership

StaffDevelopment

Quality Assurance:

ServiceQuality Monitoring

ComplianceMonitoring:

StrategicInvolvement:

PolicyImplementation

Innovationand Improvement

About us

The Mayflower Medical Group has recently been acquired by the Fuller and Forbes Partnership who oversee GP Surgeries across the country. The Organisation has sites in Plymouth, Exeter, Barnstaple, Leeds, Burnley and Gateshead.

Job description

Job responsibilities

DUTIES AND KEYRESPONSIBILITIES

Role duties

Operational Management:

Daily OperationsOversight: Supervise the daily operations of the practice site, ensuring allactivities run smoothly and efficiently.

Staff Management:Manage the site staff, including scheduling, task assignment, and performancemonitoring to ensure high levels of productivity and quality patient care.

FacilityManagement: Act as first port of call for any maintenance and operation issuedat the site and escalate to ensure they are safe and meet the needs of staffand patients.

Patient Care Coordination:

ServiceCoordination: Coordinate patient services, including appointment scheduling,patient registration, to optimise patient flow and satisfaction.

ComplaintResolution: Act as the first point of contact for patient complaints at thesite, resolving issues effectively and improving service quality continuously.

Health and SafetyCompliance: Ensure the site complies with health and safety standards,conducting regular checks and coordinating with healthcare professionals tomaintain a safe environment.

Communication andReporting:

InternalCommunication: Facilitate effective communication within the site and withother parts of the organisation, ensuring that all staff are informed ofoperational policies and procedures.

Reporting:Compile reports on site activities, issues, and outcomes for the AssistantPractice Manager, providing insights and recommendations for improvements.

Leadership andDevelopment:

Team Leadership:Provide leadership and direction to the site team, promoting an ethos ofteamwork, cooperation, and continuous improvement.

StaffDevelopment: Identify training needs and opportunities for staff development,organising sessions and mentoring staff to enhance their skills andcapabilities.

Quality Assurance:

Service QualityMonitoring: Monitor the quality of service delivery, utilising patient feedbackand other indicators to implement quality improvement initiatives.

ComplianceMonitoring: Regularly review and ensure compliance with all organisationalpolicies and procedures, as well as legal regulations.

Strategic Involvement:

PolicyImplementation: Play a key role in the implementation of new policies and proceduresat the site, ensuring alignment with overall practice goals.

Innovation andImprovement: Initiate and manage projects that improve operational efficiency,patient care, and staff satisfaction at the site.

Miscellaneous

eConsultations:Process eConsultations received if required.

Any otheradministrative work as required.

Miscellaneous:

The Practice recognisesthat the role above is wide and varied is evolving in nature. Therefore, thisjob description is not intended to be exhaustive and there will be other tasksand duties that the post holder will be expected to perform within what isordinarily expected of this role.

Person Specification

Qualifications

Essential

Educational Background: Core GCSEs Management, leadership or related qualification or equivalent experience.

Experience

Essential

Proven experience in healthcare management Extensive knowledge of healthcare operations Management Skills Strong leadership and team management skills Experience in conflict resolution Operational Competence Proficiency in managing medical facilities Ability to implement efficient processes and procedures to improve service delivery Communication Skills Excellent verbal and written communication abilities Strong interpersonal skills In-depth understanding of health and safety regulations Familiarity with healthcare accreditation processes and quality assurance practices

Desirable

Strategic Thinking: Ability to develop strategic plans that align with the practices overall goals Skills in analysing operational data to identify trends Adaptability and Innovation Flexible and adaptive to changing healthcare environments Willingness to adopt new technologies and methodologies Quality Improvement Proven track record in initiating and leading quality improvement initiatives Competence in using quality assurance tools and methodologies Professional Development Commitment to continuous professional and personal development Ability to mentor and develop staff

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