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Operations Manager, EV Charging

4 months ago

Brighton, United Kingdom Octopus Energy Full time
Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and to help us make our vision a reality.Octopus has already revolutionised energy - now we’re on a mission to revolutionise the way we power our vehicles. We need your help to power up our EV charging team to the next level and deliver the outrageously amazing experience Octopus Energy customers love and expect.You should know…we’re different.You won’t believe it until you actually start working here. We try to explain it during the application process but really, until you’re immersed in our culture, you’ll realise you’ve never worked anywhere like it. We treat our customers with patience, kindness and warmth. We have SO MANY STORIES of the relationships customers have built with us as if we were family. They send us poems, artwork, handwritten letters, photos of their family, babies and pets. It’s bonkers and we love it. 

What you'll do

As our Operations Manager, you'll be the driving force behind how we help our EV charging customers. We want every interaction to leave our customers feeling energised, empowered, and well, a little dazzled.  You and your team will be empowered to genuinely help customers, in a way you would like to be helped. This is a full-time, office-based role in Brighton. Lead and inspire our sales & installation support team to deliver exceptional service, exceeding customer expectations at every step. Obsess over smooth coordination between sales, operations, and installation teams so customers get a flawless end-to-end experience. Find, share, and implement ways to continuously improve how we do things. Work collaboratively with our marketing and product teams to streamline the EV chargepoint buying process for our customers. Keep building on our vibrant team culture (for a sense of the Octo-vibe, check out Episode 1 of the Inside Octopus podcast). Own all the reporting for EV charger installations; monitor and analyse data to identify what’s working and what needs to be improved We’re a one-stop shop for EV drivers, so you’ll work closely with other EV-focused teams at Octopus: our EV leasing business (Octopus Electric Vehicles), our public charging platform (Electroverse), our game-changing smart tariff team (Intelligent Octopus Go), and our partnerships team (who are forging relationships with most car manufacturers).

Why else you'll love it here

Octopus Energy is a unique culture . An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won in 2022, on Glassdoor we we're voted and our Group CEO, Greg has recorded and how we empower our people If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.  Need any specific accommodations?  Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magicStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.