Business Support Analyst

4 weeks ago

London, United Kingdom Portico Full time
Job Description

We are currently recruiting for a Business Support Analyst to join our team based in the London offices of a client in the financial services industry

The overall aim of the Business Support Analyst is to have a positive impact on the overall working environment at the firm. 

The Business Support Analyst will work closely with all service providers to ensure a seamless experience for the firm’s staff, whilst using the environment to the fullest. They will also be a key point of contact for all users of the space and have in-depth knowledge of working practices and activities within the areas to provide functional and strategic assistance, serving as a coordination point for everyday tasks to the business. 

Some of the key tasks of the Business Support Analyst are: -

  • Remain aware of and ensure that staff and visitors follow security access control policies at all times, and have confidence in highlighting any areas of concern. 
  • Issuing of temporary building access passes.
  • Maintain, and replenish stock levels.
  • Assisting with desk booking requirements across location and helping other office locations as and when required. 
  • Keep an accurate record of all checks including appropriate information such as occupancy, usage of resources and issues.     
  • Work alongside the reception team in playing a crucial role in maintaining meeting rooms efficiencies.
  • Addressing any customer queries that may arise and defuse delicate situations calmly and effectively.


Shifts: 40 hours per week
Salary: £32,960


Qualifications

We are looking for a security conscious person, who is organised, flexible, and loves to get involved in various tasks. We are looking for a friendly and passionate person with a passion for service and attention to detail. They must be willing to go above and beyond to create exceptional experiences for our clients, poses strong communication skills, and demonstrate a keen level of pro-activity with a range of tasks. 
The ideal candidate must have a proven track record in delivering outstanding customer service. 

Previous is experience in a similar role is essential.



Additional Information

What's in it for you?

  • Competitive holiday allowance
  • Pension contributions,
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme.
  • 24-hour confidential helpline for employees, providing counselling & information services.
  • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.

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