Customer Service Agent

Found in: Talent UK C2 - 1 week ago

Dunoon, United Kingdom Argyll Bute Council Full time

Service: Customer Engagement

Closing Date:  Monday 12th February 2024

Customer Service Centre Agent - Face to Face required within our Customer Service Point based in Ellis Lodge, Dunoon. This is a permanent part time post working 28 hours per week.

To support the Customer Service Centre to provide a high quality, efficient and effective service to users by providing a high quality, customer-focused service within the Customer Service Centre Team, processing enquiries and requests, offering advice and information on Council Services, and carrying out a range of other duties in accordance with Council Policy, service guidelines and procedures

Provide an effective and efficient registration service, conducting civil marriages, civil partnerships, citizenship ceremonies, baby naming ceremonies, renewal of marriage vows and associated duties/paperwork including preparation of registers.

Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

Applicants should note that:-
  • The salary shown is the full time equivalent salary, the actual salary will be paid pro rata for the hours worked.

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