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4 months ago
HomeLet are looking for a new Claims Handler to join their dynamic and customer-focused team. With a key focus on collaboration, where this is embraced on a daily basis to work together to deliver on our ambitious objectives, we are really proud of the culture we have and pride ourselves on internal progression.
The purpose of this role is to manage the process of claims from instruction through to finalisation and closure effectively. Providing advice and support throughout claims to agents in a timely manner and seeking advice from Legal Partners to ensure legal obligations are met and Insurer costs are minimised as far as possible. Taking a pro-active and “hands on” approach to claims handling whilst embracing Barbon’s Vision and Values.
Key Responsibilities
Claims Handling:
Adhere to all relevant policies, Standard Operating processes, regulatory and business service level agreements. Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes. Delivering exceptional service to all customers, primarily by telephone and also via email & post. Undertaking detailed fact finds, paying great attention to detail, thereby highlighting any barriers which may prevent the claim from progressing. Making every effort to pursue tenants and guarantors for unpaid rents where possible in a professional and empathetic manner. Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place. Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger. Escalate where appropriate any fraud indicators highlighted from fraud measures in place. Carry out any other tasks that may be required of you from your line manager.Legal Activities:
Serve legal notices to the tenant tailored to their circumstances and in line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks. Collaborate with Ligation Team and In House Solicitors to ensure that the legal service provided is robust, low risk and efficient.Qualifications:
3 GCSEs at grade C or above, including English and MathsKnowledge/ Experience:
Administrative and customer service experienceFurther information
As well as a competitive salary we offer the following benefits -