Staff Liaison Consultant

3 weeks ago

Tonbridge, United Kingdom Cooper Lomaz Full time

Staff Liaison Consultant
Remote - to be based around Staplehurst / Royal Tunbridge Wells / Ashford area
40 hours per week - no set working times - Flexible

Do you want a challenge where you make a real honest difference?

We have it, a completely unique opportunity to work as a separate entity to our client providing independent, confidential liaison for all staff. Previous hires in this post have come from multiple sectors and backgrounds, School Teachers, HR Managers, Business Director or Police / Military to name a few.

This unique role is a stand-alone role to work alongside an NHS client (not employed by the NHS) in a non-bias capacity where you will be on hand to be a confidential liaison, offering support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person. You will be escalating issues of concern promptly in accordance with agreed timescales and promoting an environment of "Freedom To Speak Up" and provide support for staff who feel unable to raise issues internally or without support.

Day to Day you will provide in person support to contacting client Staff, escalate issues as per agreed protocols (which would be trained), facilitate meetings as necessary and provide communication support and presentations on services. The role will require you to complete monthly reporting and record keeping efficiently and hold quarterly meetings with CEO, Director of HR and Non-Executive Director

Main Duties

  • Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach.
  • Arrange as soon as possible to complete conversations with contacting employees at mutually convenient times and venues. Maximise the use of telephone, skype, facetime etc. in order to facilitate speedy resolution.
  • Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
  • Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
  • When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path.
  • Present the service to staff groups as required and on a regular basis. Agree a level of visibility with the NHS Trust and deliver accordingly.
  • Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
  • Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
  • Work in accordance with the Service policies and procedures
  • Participate in and actively contribute to individual supervision, training and team meetings; attend all staff meetings and organisational events as required.
  • Maintain knowledge on practices including developments in employment law, The National Guardian Office, NHS policy and guidelines etc.
  • Act as a Champion and build up specific knowledge on a particular subject matter that adds value



What the role offers

  • Full training for people with transferable skills
  • The chance to make a difference.
  • Working hours that are 100% flexible and based on when you want to work
  • Remote working but with site visits - Must be Kent based (to start with 1-2 days attending site - not all day)
  • £42,000 salary and good benefits
  • Continued training and progression

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