Ward Receptionist

3 weeks ago


Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen within the Surgical Services Division for a position of a Ward Receptionist. This is a varied role due to the amount of areas that you would cover.

The main emphasis of this role is to provide a comprehensive reception service to the Surgical Division wards, whilst working in conjunction with a multidisciplinary team and liaising with internal and external stakeholders.

Main duties of the job

Duties will include front of house, face to face receptionist service to all patients and visitors, maintaining patient notes and the Open ward / Medway system, filing, and producing documents to a high standard, ensuring that accuracy and confidentiality is maintained.

To be successful in this role you will possess excellent interpersonal and IT skills, to include GCSE Maths and English grade A-C (or equivalent) and have relevant office/secretarial experience. You must have effective communication skills and be adaptable to meet the service needs.

Knowledge of medical terminology, customer care and previous NHS experience are also desirable.

About us

Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 4,200 staff and good financial control.

We are committed to working with our partners in Health and Social Care to deliver long term financial sustainability and resilience in our performance to ensure we provide high quality services and excellent patient care.

Job description

Job responsibilities

Please see the Job Description and Person Specification in the attachments. The document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.

Person Specification

Qualifications & Training

Essential

Educated to GCSE standard or equivalent to include English & Maths at grades A-C (or equivalent)

Desirable

Completed secondary school education

Experience

Essential

Relevant clerical experience Use of telephone in a busy environment

Desirable

Previous experience within a healthcare environment Customer Care experience

Skills & Knowledge

Essential

Ability to work under pressure Ability to prioritise workload Ability to deal with a variety of tasks simultaneously VDU/Keyboard skills Understanding of office procedure

Desirable

Knowledge of PAS system

Personal Attributes

Essential

Smart appearance Polite manner Effective written and verbal communication Works as a team member Awareness/understanding of confidentiality
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