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Duty Manager
2 weeks ago
- Hotel Management experience
- Able to meet
financial targets - Ability to work
under pressure - Excellent
grooming standards - Willingness to
develop team members and self - Flexibility to
respond to a range of different work situations - Ability to work
on your own or in teams
Role & Responsibilities:
Moderate responsibility for the management of
hotel operations to assist Operations Manager and General Manager- Assist with the coordination of all hotel
operating departments with the Operations and General Manager plus
communication and cooperation with all departments on a daily basis - Deliver expected levels of performance and the
consistency with which they are delivered. - Target higher levels of customer satisfaction
and repeat business. - Maximise in house spend by all guests through all
sales avenues. - To ensure all complaints are minimised and
handled professionally as in accordance with our policies. - To maintain and enhance the reputation of the
hotel and spa. - To assist in building a strong,
well-motivated, high performing team in each department. - To supervise, motivate, train and recruit
these teams in line with company policies and manuals. - Maximise sales performance, marketing and
revenue management working closely with management. - Assist in effective control of budgets and
staff costs. - Assist in ensuring the physical property is
well maintained with regular maintenance and improvement. - Ensure compliance on fire, health and safety,
environmental health etc - Management Reporting
- Ensure high standards of financial and
reporting diligence. - Step in to cover Operations Manager and General
Manager due to absence from business. - All other duties as required.
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