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Former Customer Debt Officer

3 months ago

Bedford, United Kingdom bpha Full time

Permanent,

Part-Time (18.5 hours per week)

Do you have excellent customer service skills and a passion to maximise income collection? We’re looking for a Former Customer Debt Officer to maximise income and minimise rent loss by proactively collecting and reducing former tenant debt and collecting garage income proactively whilst demonstrating bpha’s values.

This role is a hybrid role working from our head office in Bedford.

What you will be doing:

Maximising income collection and minimising rent loss by proactively collecting and reducing all former tenant debt.

Serving notices on garage accounts where debt is increasing.

Writing off former customer debt where appropriate, in line with policy including Switch 2 (Heat Networks) debts.

Monitoring and taking debt action in line with the Switch 2 procedure

Ensuring a consistent and holistic service is provided is relation to income collection and former tenant debt and processes are accurate, compliant, and effective.

We’d love to meet someone who is/has a:

Able to demonstrate excellent customer service skills

Able to create rapport and build effective relationships quickly

Ability to collaborate effectively with other teams and external agencies

High level of emotional intelligence, with the ability to handle challenging customer situations sensitively and professionally

Clear and effective communicator, able to convey complex information to customers and key stakeholders

Highly organised and good attention to detail with a right first-time attitude

Ability to follow procedures and maintain, clear, concise records

Excellent problem solving and decision-making capabilities, able to work within agreed parameters and make operational decisions

Ability to process data quickly and accurately

Ability to monitor own performance

Negotiation skills necessary to liaise effectively with key stakeholders

Experience in delivering outstanding customer focused services

Competent and confident in your working knowledge of Microsoft teams, word, excel and outlook.

Amongst what we offer you is:

A competitive salary

28 days holiday PLUS Bank Holidays

A generous contributory pension scheme

Private health care

Free life assurance

Access to an extensive suite of wellbeing services and tools including a digital gym

Opportunities for learning and development

Discounted gym membership

Retail discount scheme