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Cafe Supervisor
3 months ago
Your role is all about making our cafes a thriving place people want to attend . You will ensure it runs smoothly day to day, delivering to our high standards for service and compliance at all times. It’s an integral role that ensures our cafe is a space wellbeing and learning at all times and an integral part of our wider offer. You’ll be a driving force in making sure our cafes cover their costs and generate a wider impact for the service. You’ll work across all teams so are a great relationship builder and are not afraid to try something different in order to succeed.
This is a par time role Monday - Wednesday 0900 -1430 for a duration of 6 months.
As a Café Supervisor, a typical day might include:
Managing the day to day running of the café and its services, offering a great service, affordable products, and a space for people to enjoy. Managing processes end to end, from sourcing and buying affordable and compliant supply chain, preparing food, promotion, sales and customer service, cash handling, through to cashing up, banking, stock checks, end of day clean, and reconciliation and sales reporting. Working with the delivery coordinator to own the weekly rota, ensuring the café is appropriately resourced with suitably qualified people, volunteers and learners at all times. Ensuring the café meets our sales and recruitment targets for income, volunteers, learners and attendees. Exploring new ideas to grow the café provision, ensuring it is commercially viable and meets the needs of the local community. Alongside other supervisors, leading the development of the menu with a focus on affordable, fresh and healthy eating, activities with a focus on wellness and engagement plans for the café, ensuring it maximises attendance and links with the wider programme offer in the wider team. Preparing food and drinks in line with all regulations and standards, including Barista coffee, always delivering to excellent levels of food and hygiene standards, ensuring all workers, volunteers and learners understand the standards expected . Support the café workers (paid, voluntary and students) to develop their skills across café management. Recruit and support volunteers and learners into the café to develop confidence, skills and qualifications to help them reach their potential. Leading and motivating, the café team to continuously improve and increase their capability to deliver against quality and performance targets. Deliver café-based learning to people who want to gain further skills and experience in a café, hospitality or retail environment, owning your learners end to end, monitoring, marking and assessing learners’ work, monitoring their progress to ensure our learners are prepared for exams and/or course accreditation. Preparing plans, schemes of work and learning materials for each session, making them available for monitoring or lesson observation visits and maintaining them. Coordinating and organising events, workshops, drop-ins and activities in the café to increase opportunities to cross-sell our services, attract income through sales in the café and sign ups to activities and learning. Targeting activities that serve our customer groups on other programmes across our wider learning hub.The must haves:
A minimum L3 Award in Education and Training (or PTLLS equivalent) Experience of catering, hospitality or retail at a management level Basic cooking skills, with qualifications within this area Qualified in a relevant subject or occupational area to at least Level 2 Food Safety to at least L2, or willing to gain quickly Awareness of the processes and procedures required to maintain a high level of food safety and hygiene Awareness of education course types and purpose, and why some learners have struggled with learning in the past Ability to work as a team, under pressure and in a fast-paced environment A genuine commitment to the personal and occupational success of the long term unemployed You’re a positive, energised and enthusiastic person, with a real zest for helping others Proven ability at developing great working relationships with others. A good understanding of Health and Safety alongside a wider commercial acumen A working knowledge of how volunteering, work experience and placements can enhance the skills and opportunities for people Strong written and verbal communication skills are a must – including maths skills to deal with simple budgeting and cash banking processes. Motivating, coaching and supporting people to be a success is what you really enjoy, developing people, growing networks and facilitating change. You’re a people person who is great at developing relationships with people and organisations Resilience. Working in the education, support and employment sectors is a challenging but rewarding career. You’ll be helping to bring real change to peoples’ lives.The added extras:
A background in sales, a target driven environment or running small business is essential to understand the commercial aspects of the role Level Three in Information, Advice and Guidance You may have worked on government or charitable funded projects before so know the ropes for gathering evidence and monitoring your performance. You’ll love to work in front line services – and have loads of experience evidencing this You’re a dab hand at baking, cooking and can get the ingredients at a value for money price too with your negotiation skills You have financial or budgeting experience, including understanding cash processesBeing part of the Acis team, you’ll get:
Generous holiday entitlement – At least 25 days annual leave every year, plus bank holidays (pro rata) One days paid leave a year for volunteering work (in addition to your Annual leave entitlement) Enhanced pension contributions up to 4% The opportunity to undertake professional training, funded by us. Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers Long service awards for our loyal employees Cycle to work scheme Enhanced sick pay scheme Enhanced maternity and paternity scheme to support you and your family Employee Assistance Programme to give you confidential advice and support, when you need it Professional membership subscription to support your continuous professional development Death in service benefitAs soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your applicat ion.
Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in interviewing and their role and we’re happy to discuss flexible working options and any interview adjustments you might need.