Employee Relations Specialist

2 weeks ago

Haywards Heath, United Kingdom First Central Services UK Ltd Full time

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

Are you an expert in Employee Relations (ER) seeking a new and exciting opportunity to test your skills? We’re currently seeking a seasoned Employee Relations Specialist to join us for a 6-month fixed term contract .

The successful candidate will play a pivotal role in providing comprehensive Employee Relations (ER) management support to our business pillar operations. As the ER Specialist , you’ll provide line management and will work closely with the Senior HR Advisors to ensure compliance and delivery of excellent guidance to managers on employment matters. You’ll also project manage the ER root cause analysis programme, which aims to understand, investigate, and improve how we provide support to line managers and colleagues. The project aims to highlight key areas of focus and by pinpointing and addressing the core issues, we aim to refine the organisational practices, thereby elevating the overall experience for our colleagues.

Working flexibly, you'll spend most of your time working from home, with one day a week spent in the office (so living within a commutable distance to Salford Quays, Manchester, or Haywards Heath, West Sussex would be perfect). But of course, it’s your choice - if you prefer to be in the office more - that's good with us too. 

You’ll be the perfect person for us if:

You’re passionate about employment relations (ER) and enjoy project work. You enjoy leading and coaching direct reports. You’re solution focused and confident in supporting continuous improvements. You enjoy working in a fast past environment and want to add value. You’re self-motivated, enthusiastic, and keen to get involved and share ideas. You’ve worked within the Insurance or Financial Services sector – although this isn’t essential – but is highly advantageous.

We run on people power. Come and join us.  

What’s involved:

Manage the ER Operations with the business pillar and provide line management and coaching support to the Senior HR Advisor, as well as handling an employee relations caseload. Project Manage the ER Root cause analysis programme, reporting into Strategic HR Business Partnering function, providing analysis of findings and suggestions for continuous improvement, utilising a risk-based approach. Develop robust relationships with managers to influence and support them in delivering on their business objectives. Advise managers and employees in delivering change, facilitating effective consultation, and advising on the legal and ER aspects of change proposals, utilising a risk-based approach. To provide advice, coaching and support to managers on all employee relations people management matters including disciplinaries, grievances, performance management, attendance management etc. Where required, produce month end reports and other ad-hoc reports as required, and conduct analysis to identify trends and areas of improvement. Meet with department managers on a regular basis to present analysis of ER trends within their departments and work with these managers to identify improvements. Where possible use this data to support the root cause programme. To ensure compliance with company and other relevant standards/ FCA regulations at all times (including Consumer Duty).

Experience

Experience of working in a similar role, ideally in the Financial Services industry. Experience of line managing and coaching direct reports. Solid project management and implementation experience. Solid employee relations and employment law experience. Experience of conducting MI analysis. Experience of using MS Word, Excel, PowerPoint, Visio and ideally MS Project. Awareness of SMCR and wider FCA regulation (including Consumer Duty)

Skills

Project Management. Excellent communication skills, both verbal and written. Good time management and organisation skills. Problem solving skills with the ability to adopt a logical approach to solving problems. Stakeholder orientation skills. Good literacy and numeracy skills. Presentation skills. Excellent data and statistical analysis skills, including the ability to use Excel to a high standard.

Qualifications

CIPD Qualification desirable (but not essential)

Behaviours

Commercially focussed. A confidential and professional approach is essential. Can demonstrate integrity and respect. Self-motivated and enthusiastic. Embrace, embed and incorporate the First Central Values. An organised and pro-active approach. Takes initiative to make decisions and provide ‘fit for purpose’ ER solutions in a changing environment. Emphasis on attention to detail and accuracy. A flexible approach and positive attitude. Strives to drive business improvements to contribute to the success of the business.

Ready to embark on this exciting journey? Apply now or reach out to the talent team to learn more about this exciting 6-month fixed term opportunity.

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

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