Emergency Floor Administrator

4 weeks ago


Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen across the Emergency Floor for Administrators.

We are looking for enthusiastic ward clerk/receptionists to join the Emergency Floor.

This is an excellent opportunity for you to join a dynamic team who are responsible for providing administrative support across the Emergency Department Reception, Emergency Assessment Unit and Acute Medical Unit.

You will be joining a motivated, dynamic team that operates 365 days a year providing reception/ward clerk cover 24 hours a day.

This includes weekends, bank holidays and Christmas/New year cover. Shift patterns can be flexible but will include an element of night working.

This post involves patient contact with front-line Emergency reception and ward clerk duties.

The ideal candidate will demonstrate excellent communication skills and the ability to deliver a friendly, professional service to our patients.

Accuracy and attention to detail are vital in this role, together with the ability to multi-task in a busy environment. Within the department, full training will be provided as well as management support for career progression opportunities should they arise.

Main duties of the job

To provide high quality administrative and reception support to ensure an effective and efficient service in line with Standard Operating Procedures. To support the Emergency Admin Team Leader to undertake change management. To be the first point of contact for all Emergency Patients and their relatives as they arrive in, or contact, the Emergency Department. To ensure that patients are treated with courtesy, dignity and respect. There are no responsibilities for line management of staff or budget control.

About us

We have a large admin team working across the Emergency Floor, which includes the Emergency Department, Acute Medical Unit, Emergency Assessment Unit and Hospital at Night, to maintain excellent patient care and customer service along with our clinical colleagues.

Job description

Job responsibilities

To ensure patients are received and processed in line with key performance indicators, ensuring accuracy and a high level of data quality To use the relevant IT systems to register patients, record attendances, make appointments and transfer medical records as required Attend statutory, essential and mandatory training Use of Trust computer systems, ensuring patients are booked in accurately in a timely manner

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Knowledge and Experience

Essential

Knowledge of Microsoft Office software Ability to work as part of a team Able to communicate effectively Proven experience of providing a customer focused service

Desirable

Knowledge of Trust Patient Administrative and Information Systems Knowledge of a range of patient computer software packages Symphony, WinDip, IHCS, Infoflex

Qualifications

Essential

Good standard of general education to include GCSE in Maths and English or equivalent Experience of working in a reception area Accurate typing to ensure a high level of data quality

Desirable

NVQ 2 in Administration or equivalent

  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An exciting opportunity has arisen across the Emergency Floor for Administrators. We are looking for enthusiastic ward clerk/receptionists to join the Emergency Floor. This is an excellent opportunity for you to join a dynamic team who are responsible for providing administrative support across the Emergency Department Reception, Emergency Assessment Unit...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An exciting opportunity has arisen across the Emergency Floor for Administrators. We are looking for enthusiastic ward clerk/receptionists to join the Emergency Floor. This is an excellent opportunity for you to join a dynamic team who are responsible for providing administrative support across the Emergency Department Reception, Emergency Assessment Unit...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An exciting opportunity has arisen across the Emergency Floor for Administrators. We are looking for enthusiastic ward clerk/receptionists to join the Emergency Floor. This is an excellent opportunity for you to join a dynamic team who are responsible for providing administrative support across the Emergency Department Reception, Emergency Assessment Unit...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An exciting opportunity has arisen across the Emergency Floor for Administrators. We are looking for enthusiastic ward clerk/receptionists to join the Emergency Floor. This is an excellent opportunity for you to join a dynamic team who are responsible for providing administrative support across the Emergency Department Reception, Emergency Assessment Unit...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    To ensure patients are received and processed in line with key performance indicators, ensuring accuracy and a high level of data quality To use the relevant IT systems to register patients, record attendances, make appointments and transfer medical records as required Attend statutory, essential and mandatory training Use of Trust computer systems, ensuring...

  • Hospital Discharge

    1 week ago


    Torquay, United Kingdom Teignbridge CVS Full time

    **Post 1**:28 Hours/week (negotiable) working with patients ready to be discharged from Torbay Hospital **Post 2**:20 Hours/week (negotiable) working to support people who are accessing services from the Emergency Department at Torbay Hospital **Both Posts**:Will be asked to join a rota for a 5-6 hour shift on a Saturday that asks for 1 Saturday in 4 to be...

  • Domestic Assistant

    1 month ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    To provide a comprehensive cleaning service for the Site Services Department within the residential accommodation onsite - To work as part of the team to carry out a range of duties associated with the cleaning provisions onsite. - To undertake admin support as part of the role - To be able to work flexibly to meet the demands of the service - To ensure that...

  • Domestic Assistant

    1 week ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    To provide a comprehensive cleaning service for the Site Services Department within the residential accommodation onsite - To work as part of the team to carry out a range of duties associated with the cleaning provisions onsite. - To undertake admin support as part of the role - To be able to work flexibly to meet the demands of the service - To ensure that...

  • HR Administrator

    2 weeks ago


    Torquay, United Kingdom Francis Clark LLP Full time

    **In a nutshell**: Are you an adept HR Administrator or an individual with a strong background in administration, who has a keen interest in pursuing a career in HR? We have the role for you. As an HR Administrator, you will play a crucial role in supporting our HR Department. You'll have the chance to hone your skills whilst gaining experience in HR...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    The post-holder will be responsible for providing administrative and clerical support to ensure an effective and efficient service to the EPRR team Main duties of the job - Provide comprehensive administrative support to the EPRR team - Collation and submission of the monthly Manpower Sheets for the EPRR team - Maintain Electronic diaries, booking and...


  • Torquay, United Kingdom Becky Bettesworth Limited Full time

    **Marketing and Business Administrator** **20 to 25 hours a week - Hybrid/Remote (1 session a week in the Studio in Torquay)** **£16 per hour/£16,640 per annum (Full time salary £31,200 per annum)** We are seeking a dynamic and motivated Marketing and Business Administrator to play a pivotal role in promoting Becky Bettesworth’s art and business...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    Please note - The hours for this post will be spread across 5 days, Monday - Friday (mornings). We are looking for an enthusiastic, passionate and highly motivated person to join our Paediatric Liaison Service as the Administrator for the Team. As a service we are committed to ensuring that we provide safe and efficient information sharing for children and...


  • Torquay, United Kingdom DEVON & SOMERSET FIRE & RESCUE SERVICE Full time

    Summary **Devon and Somerset Fire and Rescue Service** are looking for a **Service Delivery Support Administration Assistant **to enhance our team based in **Torquay**. You'll join us on a **Fixed Term Contract** working **18.5** hours per week (Wednesday afternoon and all day Thursday and Friday) until **14 January 2025 **and in return you will receive a...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An exciting opportunity has arisen to appoint a Personal Assistant for the Deputy Director of Adult Social Services and the Deputy Chief Director of Allied Health Care Professionals at Torbay and South Devon Foundation Trust. We are looking for an enthusiastic and competent individual to provide managerial and administrative support to both of the Deputy...


  • Torquay, United Kingdom Funeral Partners Full time

    Pre - Need Executive Choice Office - Torquay - £25,252 per annum Working Hours: Monday to Friday 09:00 to 17:00 ?Full Time **About Us** At Funeral Partners, we offer a sensitive, professional service to the families in our care, and we are leading the way in setting new standards of excellence within the profession. **The Opportunity** Are you a...

  • Trust Grade Ct3/st3

    1 week ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    Anaesthetic Trust Grade 12 months Fixed Term Contract August 2023 The emergency work includes provision of anaesthesia for emergency theatres, provision of labour ward analgesia and anaesthesia for obstetric cases, support for the Critical Care Unit out and attendance at ED for advanced resuscitation and Trauma calls. The Trust Grade Doctor will also be...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    Job summary This is a new post within the Emergency Department, combining the role of the Orderly/Support worker and a Porter. The post holder will ensure a safe environment by maintaining a high standard of cleanliness and tidiness. This includes the checking, maintenance and cleaning of specific equipment in and around the department. To also...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    Job summary This is a new post within the Emergency Department, combining the role of the Orderly/Support worker and a Porter. The post holder will ensure a safe environment by maintaining a high standard of cleanliness and tidiness. This includes the checking, maintenance and cleaning of specific equipment in and around the department. To also...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    Why work with us - As a Healthcare Support Worker with Torbay and South Devon NHS Foundation Trust on Cromie Ward, you will be working together as part of a multidisciplinary, professional team to assist the registered nurses and senior clinical staff in the planning, delivery and evaluation of care. We are a fast-paced 25 bedded acute surgical ward caring...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    As the first point of contact for the telecommunication service for the Torbay & Newton Abbot Hospitals of the Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and the General Public. They carry out all responsibilities of the role in a pleasant, courteous, and professional manner at all...