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The College of Naturopathic Medicine

Head Of IT

Found in: Whatjobs Premium


The College of Naturopathic Medicine (CNM) is one of the UK’s largest, highly-respected and well-known natural-medicine training providers, with colleges in London, Belfast, Birmingham, Brighton, Bristol, Edinburgh, and Manchester.
Our classroom and online education are backed up by a sophisticated Student Website.
We are looking for a IT Head who will be responsible for a very varied set of activities and responsibilities in Web Operations, Engineering & IT Support. You would join our team at our administrative office in East Grinstead, West Sussex, in a full-time capacity.
You will be responsible for managing content on our Student Website, providing technical support to staff and students, managing day to day operations and assisting with the ongoing development of our websites.
Our online courses are delivered primarily on Moodle LMS and a custom staff/student website, using Vimeo to provide the video content delivery and managed with a backend database made with FileMaker. We are also currently using Zoom to host a lot of our online lectures and clinics.
Some of the duties include:
• Support to students and staff, providing technical support via phone and email.
• Website Administration
• Using MySQL Workbench to fix specific issues with the website.
• Moodle Administration
• Video editing
• Development
• Liaising with others in the Academic Team, the Course Creators and the Operations Manager to ensure high-quality standard of courses delivered online.
• Using MySQL Workbench to fix specific issues with the website.
• Identifying places for improvement of the online platforms.
• Assist with testing and developing new online systems and academic software to improve and streamline daily operations.
Skills required:
• Good understanding of IT, the Internet and general CRM / software systems.
• Excellent communication skills because you’ll need to translate IT-jargon into laymen terms when talking to students.
• Knowledge of Learning Management Systems, ideally Moodle or similar platform.
• Have a technical understanding of a generic Content Management System.
• Good understanding of customer databases and software systems.
• Good understanding of HTML, SQL, PHP or similar web languages.
• Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to students or staff.
• Good organisational skills and an enthusiasm to keep learning and developing new skills.
About You
The person we are looking for will have preferably some familiarity with working in an educational institution. You should be able to work independently and manage a small team of support staff. You are able to communicate well with others and can adapt quickly to changes. You have a natural interest in solving complex technical problems and you have experience managing websites and online platforms. The ideal candidate would have a good understanding of different web technologies and the ability to pick up new ones. It is very important that you have a high degree of accuracy with excellent attention to detail and time management skills. You should have flexibility to work outside normal office hours to provide student support, as we provide lectures on evenings and weekends so a quick response is required.
If this sounds like an interesting opportunity for you, please send us your application today

3 months ago

West Sussex, United Kingdom

Full time

The College of Naturopathic Medicine

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