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Unified Communications Engineer

4 months ago

UK, UK, United Kingdom Investigo Full time

Network Services Engineer – Unified Communications


York- Hybrid


The role will be responsible for customer facing Unified Network based services such as Unified Communications, Telephony, Mobile Services and Video Conferencing.


Development of the UC network strategy including network design and roadmap.



Knowledge and experience:

  • Day to day operational performance of the UC network to agreed SLAs and KPIs.
  • Changes to the UC network to meet ongoing business demands.
  • Cloud Based telephony systems - Ring Central, 8x8
  • Delivering continuous service improvement
  • Emergency response to critical incidents.
  • Thorough knowledge of TCP/IP and concepts including LAN, WAN and WLAN.
  • Experience of running network security.
  • Proven technical experience of local area networks, internet services, telephone systems, call centre services, mobile services, video conferencing, telephony and other hardware and software.
  • Experience of working with third party providers of network services.
  • Unified communications solution delivery and support.
  • Delivering/supporting fixed line and NGN/VGN services.
  • Delivering mobile technology (hardware and services).
  • Video conferencing solution architecture and delivery.
  • Experience of delivering rapid deployment connectivity solutions into challenging geographical locations.
  • Experience of running an MDM solution.
  • Technical knowledge of customer network systems.
  • Technical knowledge of both an on premise and cloud Windows environment.