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Relief Manager

1 month ago

York YO, Malton, United Kingdom YHA Youth Hostel Association Careers Full time

The YHA North Region are looking to recruit a Regional Relief Manager for 42.5 hours per week. Supporting the Operations Managers and the Hostel Managers.

What can YHA offer you?

YHA Lake District is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:

  • We pay from £28487 per annum (this role is a fixed 12 month contract).
  • You will get access to YHA’s staff discount and cash back portal
  • Free YHA Membership each year
  • 10 nights free hostel stays per year for you and up to 3 friends or family

What will you be doing as a Regional Relief Manager?

Our Relief managers support the Operations Managers and hostel managers with the day-to-day management of the hostels and in delivering an excellent customer experience. You will contribute towards the achievement of targets across all aspects of the hostel operation including food and beverage, and will be responsible for maximising revenue whilst controlling expenditure

You will have support the Operations Managers and hostel managers by managing a team of employees and occasional volunteers.

You’ll also contribute to the team effort in the day-to-day operation of a hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.

What Skills and Experience do you need to be a Regional Relief Manager?

Our Relief manager role requires flexibility to cover different shifts and tasks in different Hostels. It’s an advantage but not essential that our team members have worked in a face-to-face role with customers previously. Experience in hospitality or customer service is desirable, including the management and delivery of a quality service.

Food safety level 2 and APLH level 2 qualifications would be desirable but not essential. Experience / working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.

Duties vary so good communication skills, excellent timekeeping and basic IT skills are advantages.

Knowledge and understanding of YHA’s core purpose and experience of working in a team are beneficial.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise). If you need any assistance, please visit the contact page on the YHA Jobs website and someone from the team will help you.

Who are YHA?

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website. YHA’s core strategic priority is access for all. It is a fundamental part of our charitable objects and the foundation upon which our 90-year history is built. We’re actively building diverse teams and we welcome applications from everyone. You can find out more about us by visiting the ‘Working for YHA’ pages of the YHA Jobs website.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.