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Senior Manager-Digital Payments Product Management

2 months ago

London, UK, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The American Express Network enables over $1.2 Trillion in annual spend and serves card Issuers and Acquirers in over 170 markets worldwide. The Network and Acquiring Services (NAS) team is driving a strategic, multi-year transformation to modernize the Network crafting innovative products, services, and capabilities that will anticipate the needs of customers by enabling more types of payments.

We are seeking a top-tier Senior Manager, Payment Token Services. This Product Manager will be responsible for evolving our token product suite by building our next generation of token products and underlying capabilities that increase checkout conversion rates, grow customer spend and engagement, while enhancing the payments experience for our issuing, merchant and acquiring partners.

This individual will serve as a product champion. He/she will manage the end-to-end product lifecycle of our Token services, including defining product strategy, discovering customer needs, enhancing our products to meet partner needs and enable a best-in-class experience, driving technical implementation and go-to-market execution, progressing emerging token use cases, and influencing payments industry bodies on defining standards .

How will you make an impact in this role?
  • Design new products, features, and experiences for target customer personas leveraging external and internal data and insights.
  • Define business requirements and lead envisioning with partner delivery teams. Partner with engineers and solutions architects to identify technical solutions, assess tradeoffs, and deliver product features/platform capabilities.
  • Collaborate with internal teams to shepherd product enhancements through new product development process and advocate to create the best customer and business outcomes.
  • Define and track product metrics and KPIs and collect customer feedback to continuously improve the product and refine feature backlog.
  • Collaborate with stakeholder teams to deliver go-to-market strategy and coordinate execution across marketing, sales, partner enablement, and servicing.
  • Maintain pulse on external trends and marketplace dynamics impacting the payments and banking industry, to inform continuous product evolution. Represent network interests in leading external industry forums.
Minimum Qualifications
  • Experience: Significant experience in product management or product development, identifying customer needs, driving seamless delivery and go-to-market enablement, and managing product economics.
  • Strategic thought leadership: Strategic and innovative mindset, with the ability to synthesize and translate market and industry trends into opportunities for AXP to drive solutions and build consensus for key initiatives.
  • Demonstrated critical thinking and problem-solving ability: Self-starter who can translate ideas into actionable insights and collaborate to solution customer problems.
  • Data Insights: High level of comfort with data and analytics, with experience using data to drive decision making and product improvement.
  • Customer-focus: Ability to identify customer personas and develop features that solve for distinct customer needs and deliver best-in-class customer experiences.
  • Intellectual Curiosity: A consultant mentality with the ability to distill ideas, connect the dots from across multiple business topics, organize the information and tell a story.
  • Relationship Management: Strong external and internal partnership skills; proven track record to partner with senior leaders a plus.
  • Communications: Ability to communicate effectively at all levels, including concise verbal and written executive-level communications. Strong ability to stay connected to remote partners and stakeholders.
  • Highly Collaborative: Ability to collaborate and build strong relationships with internal and external stakeholders to deliver value beyond traditional means.
  • Passion for the payments space: Ability to succinctly describe the latest trends and provide thought leadership on their relevance to American Express
  • Great Attitude: High energy and an optimistic attitude
Preferred Qualifications
  • Some experience managing payments products
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.