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Head of Member Engagement
1 week ago
Head of Member Engagement
Are you a strategic marketing leader passionate about driving sustainable investment and fostering member engagement? We're seeking an experienced professional to join our Senior Management Team and lead our member engagement and investment growth strategy.
About the Role
As Head of Member Engagement, you will drive our investment strategy while leading our Member Engagement Team to deliver exceptional service to investors and donors. This role combines strategic leadership, marketing expertise, and stakeholder management to support our organisation's mission.
Key Responsibilities:
- Lead investment growth and member engagement strategies
- Direct multichannel marketing and communications strategies to drive membership growth and investment
- Manage and develop our Member Engagement Team, fostering excellence in customer service
- Oversee digital transformation initiatives, including member portal and CRM system development
- Build and nurture strategic partnerships while maintaining brand consistency across all channels
- Lead content strategy across digital platforms and social media
- Manage comprehensive reporting and compliance with relevant legislation
What We're Looking For:
- Minimum 5 years' marketing and communications experience, with 2+ years in senior customer-facing management
- Proven track record in developing and implementing successful multi-channel communication strategies
- Experience working at senior level with Board reporting responsibilities
- Strong leadership skills with demonstrated ability to motivate and develop teams
- Excellent business analysis and financial acumen
- Digital expertise, including CRM management and digital engagement strategies
- Outstanding communication and stakeholder management abilities
How to Apply
For a full outline of this role including responsibilities and person specification, please see our website.
Application deadline: 5:00 PM GMT, Friday 31 January 2025.
Applications must be submitted through LinkedIn and should consist of:
- Full CV detailing professional qualifications and experience (up to 3 sides of A4)
- Cover letter describing how you meet the person specification, why the role is of interest and what you believe you can bring to the role