Restaurant General Manager

3 weeks ago

West London, London, United Kingdom Mortimer House Full time

About Mortimer House

Set in a seven-storey Art Deco building in the heart of London's Fitzrovia, Mortimer House brings beautifully designed work, social and wellbeing spaces together under one roof. With hospitality at its core, the House is a stimulating place for members to collaborate, create and unwind — as well as feel at home.

Our ethos is inspired by Maslow's hierarchy of needs. We use a holistic approach to hospitality to create carefully considered spaces that are exquisite yet unpretentious, centred on helping people connect to what matters to them.

About Maslow's

Maslow's is a group of progressive hospitality brands. Our mission is to create a collection of workspaces, members' houses, restaurants & bars that are developed and operated within unique spaces in vibrant neighbourhoods and beautiful settings.

We opened the doors of our first site, Mortimer House in London's Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho, March 2023.

Key Responsibilities:

  • Train, mentor, and motivate team members for outstanding customer service, exceeding guest expectations.
  • Coordinate and manage restaurant floor operations during shifts, ensuring prompt seating, accurate order taking, efficient food delivery, and overall guest satisfaction.
  • Monitor and maintain a clean, organised, and welcoming dining area, ensuring adherence to health and safety standards.
  • Collaborate with the kitchen team to ensure smooth communication, timely food preparation, and accurate order delivery.
  • Resolve customer complaints and concerns promptly and effectively, ensuring a positive resolution and customer satisfaction.
  • Lead the recruitment, selection, and onboarding of new restaurant floor staff members.
  • Conduct performance evaluations and provide regular feedback to team members, recognising and addressing areas for improvement.
  • Develop and implement standard operating procedures (SOPs) to optimise efficiency and the quality of service.
  • Collaborate with the management team to develop and implement marketing initiatives, promotions, and special events to drive customer traffic and revenue.
  • Adhere to financial targets and budgets, optimising costs and expenses while maintaining high service standards.
  • Stay updated on industry trends, customer preferences, and competitors, making recommendations to improve the restaurant's performance and customer experience.

Requirements:

  • Proven experience as a Restaurant General Manager or in a similar management role within the hospitality industry.
  • Excellent leadership and people management skills, with the ability to motivate and develop a team.
  • Strong customer service orientation and the ability to handle customer complaints and resolve issues effectively.
  • Outstanding communication and interpersonal skills to foster positive relationships with staff and customers.
  • Ability to thrive in a fast-paced environment, multitask, and prioritise responsibilities.
  • Knowledge of food safety and sanitation regulations.

In return we offer:

  • £450 Gross Refer-a-friend scheme (unlimited referrals)
  • 50% discount on F&B onsite
  • Reward and discounts platform
  • SmartTech and CycleToWork schemes
  • Access to delicious on shift meals
  • Great and fun local business partnership discounts
  • Proficient in using restaurant management software and point-of-sale (POS) systems.

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