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Digital Manager

2 months ago

UK, UK, United Kingdom Consumer Additions and Consumer Exec Full time

Consumer Additions are pleased to be working with a luxury marketplace brand who are looking for a Digital Manager to oversee their digital projects and help the brand scale their E-Commerce function and platforms.


The role will be based in London at their offices 5 days a week which will become hybrid once embedded in the team. This is a scaling brand so there are opportunities to progress and become a key leader within the business.


Responsibilities:


  • Working closely with the Founders, eCommerce Manager and development agencies, identify new opportunities to define a best-in-class technology road map that supports the enhanced customer experience and growth strategy.
  • Project management, end to end, of all B2B and B2C digital enhancements: translating project epics into outcome focused road maps that communicate clear direction and priorities to development agency, ensuring wider dependencies and implications for changes are understood.
  • Gathering team requirements for ecommerce trade, operations or process enhancement initiatives that require cross-departmental collaboration.
  • Taking ownership of training and on-boarding for new e-com products, creating and communicating processes that ensure adoption is seamless for the whole team.
  • Reporting back to the ecommerce team within weekly catch ups; tracking milestones, risks and dependencies against project timelines, priorities and objectives to ensure all team stakeholders are fully briefed.
  • Managing and prioritising sprint cycle releases and circulate on a bi-weekly basis to business stakeholders, communicating a ‘problem, impact, solution model’ in order to educate the business on e-commerce development and performance.
  • Day to day management of the development agencies and ownership of the development budget, maximising return on investment by maintaining monthly effort and capacity tracker to monitor burn rate.
  • Managing day-to-day relationships with all 3rd party technology partners including: payment gateways, web developers and software/apps, acting as first point of call for implementations, queries and issues.


Requirements:


  • Experience working with Microsoft Dynamics 365 Business Central
  • Proven working experience as a Project, Product or Programme Manager within the Fashion, Luxury or Digital Marketing sector
  • Familiarity with project management tools and management of ticketing systems and road map planning
  • Familiarity with Agile Development (Scrum, Kanban, SAFe)
  • A background in technical solutions implementation and digital business analysis and development
  • An understanding of key ecommerce commercial needs and the impact of technology enhancements on various aspects of both short and long term trading and customer experience.
  • Communicative with fluent written and spoken English, French would be a plus
  • Highly organised with the ability to plan, multi-task and prioritise to meet tight deadlines
  • Experienced at forging successful relationships with external agencies and internal stakeholders
  • Flexible with the ability to ‘roll sleeves up’ and support with other areas within the Ecommerce team when necessary