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Housing Allocations Team Leader

4 months ago

Towcester UK, Northamptonshire, United Kingdom Gi Group Full time

Job Title: Housing Allocations Team Leader
Location: Hybrid - Office attendance varies weekly with 3 days in the office based in Towcester (NN12), Daventry (NN11), and Northampton (NN1)
Hourly Pay Rate: £25.38
Hours: 37 per week
Length of the contract: 3 Months

Gi Group are now seeking to appoint an experienced Housing Allocations Team Leader to our client based in Northamptonshire. The Housing Allocations Team Leader will provide strong supervision, line management, support, and guidance to the Housing Allocations Team, with responsibility to administer the client's Housing Register, and will provide comprehensive housing advice and information to households with a housing need.

Duties of the Housing Allocations Team Leader

  • Ensure that the team complete all functions in line with the Housing Allocations Register and Part 6 of the Housing Act 1996, including assessing who can join the Housing Register, what priority an applicant may be awarded under the scheme, and which applicants are shortlisted and allocated to advertised properties. This includes the allocation of accommodation within the organisation's own stock and nominations to partner registered providers.
  • Oversee, monitor, and report on cases and supervise the team to provide assurance that robust enquiries to determine the eligibility, qualification, and prioritisation of Housing Register applications are being carried out in accordance with the Housing Allocations Policy, Part 6 Housing Act 1996, and other relevant legislation, policy, and guidance. Supervise the team with complex cases where necessary.
  • Oversee the effective processing of applications where there is a medical need, ensuring that robust decisions are made on the level of priority that should be awarded to the applicant and the type of property that best suits their needs. Work in collaboration with the Council's specialist medical advisor to ensure that specialist advice and guidance is provided to inform decision making where appropriate.
  • Oversee and build effective relationships with ALMO and Registered Providers, ensuring that the team is carrying out its functions in accordance with the Housing Allocations Policy and prescribed nominations agreements.
  • To complete Housing Register reviews where necessary, ensuring that reviews are conducted within defined timescales with consideration of all relevant facts and legal requirements.
  • To support on a continuous approach to learning and improving knowledge of the team in relation to a wide range of areas including housing and homelessness law, welfare reform, landlord and tenant rights, immigration and asylum, and family law.


Role Criteria

  • Excellent leadership, negotiation and influencing skills. This must include the ability to develop, support, empower and motivate a team to achieve goals.
  • Ability to articulate through excellent communication, including verbal and written skills, and the ability to produce reports.
  • Excellent interpersonal skills, with the ability to communicate complex issues clearly and simply in a compassionate and empathetic way in a demanding environment. Ability to effectively manage conflict and respond appropriately to challenging behaviour.
  • Strong analytical skills, problem solving capability, and ability to interpret complex information and data to make informed decisions.
  • An expert and detailed knowledge and understanding of current housing law, such as the Housing Act 1996, Parts VI and VII, Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and immigration law as it applies to housing eligibility, relevant code of guidance and case law.
  • Expert and detailed knowledge of eligibility for homelessness assistance depending on immigration and residence status, with ability to analyse case detail against legislative requirements.
  • Good knowledge of local, regional, and national policies and practices in relation to housing solutions and homelessness.
  • Knowledge and understanding of the dynamics and complexities of the public sector and specifically the local government environment, including its impact on service provision, staff and relationships with key partners.
  • Detailed knowledge of welfare reform and changes within the benefits system.
  • Specialist knowledge of services offered by other internal and external agencies, including health and social care, social welfare, housing, employability and drug and alcohol services. A clear understanding of safeguarding and confidentiality.


Hiring Contact: Tiegan Clark
Agency: Gi Group