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Application Support Technician

4 months ago

Southampton, Hampshire, United Kingdom NET Recruit Full time
Your Company:The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.This role will be providing valuable support to their customers on their software offerings; trouble shooting problems as they arise, providing technical advice and guidance, as well as documenting solutions. There is so much potential to grow within this role, to expand your responsibilities and knowledge and get involved in areas such as upgrades, installations and the training of customers.Your Roles and Responsibilities:
  • Supporting application software, including ERP Solutions and other similar business applications.
  • Providing customer service solutions to clients, whether this is general enquiries or practical resolutions.
  • Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed.
  • Escalating necessary issues beyond a 1st line capacity to more senior technicians where required.
  • Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge.
  • Interrogating problems and advising the developers.
  • Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff.
What you will need to Apply:The ideal candidate for this role will have experience within application support, and possess good IT Support knowledge, as well as showing the hunger to expand their existing knowledge into new areas. It would be desirable to possess ERP knowledge, alongside a good fundamental understanding of wider business functions including sales, purchasing, finance and manufacturing. You should be passionate about technology, a strong problem solver and capable of culminating these areas into providing exceptional customer service from start to finish. Additionally, you should possess an analytical mindset, working through problems in a logical and methodical manner where required, as an individual or part of a larger team. You should also be open-minded to exploring additional roles, as the company encourage personal development to expand your existing knowledge to encompass a number of new and exciting areas. What you will get in Return:For the successful candidate a salary between £30,000 and £35,000 is on offer, which is partly dependent upon prior experience and its relevance to this position; alongside additional benefits, such as good holiday and pension allocations, private medical insurance and on-site parking, amongst other rewards and incentives.Furthermore, you will receive full training and opportunities to explore a number of positions available within the company, opening up multiple routes of progression that enhance your skills and development capabilities. If this excellent opportunity interests you, then please don't hesitate to apply today