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Home Host

2 months ago

South East London London, UK, United Kingdom The Hoxton Southwark Full time

The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pubs very own licensed bookie

Albie: Albie is our all-day lobby spot where you can expect proper breakfasts and comfy seats, crowd pleasing modern dishes and a killer wine and cocktail list to see out the night. Seabird: Enjoy panoramic views in the heart of Southwark. Featuring an array of sea-to-table offerings with Portuguese and Spanish influences.

Working From_: A desk with a view. Working From_ Southwark is located in The Hoxton, Southwark right by Blackfriars Bridge, a short stroll from Waterloo and London Bridge stations, and in good easy distance of Borough Market for your lunch break. Its a place to come and get stuff done, with all the comforts of home but none of the distractions..

As a Home Host youll be the go-to for our members, and you have your own way of helping them with what they need, making them welcome and at ease. Whilst also ensuring our space is set to impress from first light, to close of play, with everything in-between such as keeping on top of our membership profile systems, meeting rooms and meeting room calendar.

You will work closely with the rest of the coworking team, providing a great experience for members, from first contact to when they become part of our family and beyond.

What youll do

  • The Home Host role work shifts across 7 days a week with start times of 7am and finish times may be as late as 10pm.
  • Greet all members and guests, making sure they have all they need in the most efficient way possible. Always aheads upapproach when covering the front desk.
  • Setting up day passes on arrival and inducting them into the space so they need for nothing.
  • Confidently deal with incoming sales calls, enquiries and tours when the membership sales team arent available.
  • Restocking pantries, stationary cupboards and keeping every floor looking tip top throughout your shift.
  • Management of stock including monthly stock take.
  • Creating weekly, daily and monthly reports for management when required.
  • Taka real ownership of the front desk and all within for the smoothest experience for our members.
  • Responsible for meeting room set up before and after meetings. Booking and managing of meeting room calendars for members.
  • Following training, the hosts require a solid level of knowledge on our property management systems.
  • Responsible for receiving and processing all members mail and deliveries ensuring safe delivery to the correct member.
  • Hosts are go to members of the team for, they must be contactable respond immediately to members via workplace making sure any issues are resolved.
  • Responsible for maintaining the cleanliness of the lobby area.
  • Assisting housekeeping and café team members during busy times. This also includes covering breaks and shifts for the barista on the 12th floor.
  • Supporting the engagement team with managing all the members daily requests.
  • Supporting the management team with engaging members and developing a plan to meet members/guests needs.
  • Attend all training when required and support the management team with setting up spaces.
  • Adhere to all company standards and SOPs.
  • Responsible for writing handover and in charge of sending to management.
  • Reporting and ensuring that all maintenance and/ or building issues such as IT are dealt with.
  • Responsible for a walk around the building and completing Opening Checklist.
  • Responsible for a walk around the building and completing the Closing Checklist.
  • Ensures that deliveries are stocked in the storage cupboards promptly.
  • Responsible for delivery of order to desk service for all our members
Qualifications

What were looking for

  • You are the person that knows everyone and they all know you.
  • Nothing is an issue for you - you know what our members want even before they do.
  • Someone whos great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
  • You understand hospitality, its in everything you do.
  • You pay attention to the details and care about creating great work.
  • Youre looking for a place where you can be you; no clones in suits here.
  • Passionate about creating memorable experiences for others, be they guests or colleagues.
  • Youre not precious. We leave our egos at the door and help get stuff done.
  • Youre up for doing things differently and trying (almost) everything once.
  • You want to be part of a team that works hard, supports each other and has fun along the way.

Whats in it for you

  • 28 days holiday (inclusive of bank holidays), pension and life insurance.
  • A health cash plan, through which you can easily claim money back on things like dental, physiotherapy and contact lenses.
  • Take care of your physical & mental wellbeing through a support help line, gym discounts, virtual GP surgeries and more.
  • Treat yourself once in a while with lots of retail & hospitality perks through our partners.
  • Goes without saying, but well feed you during your shift.
  • Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us).
  • Lots of opportunity to progress and switch it up as part of a global family of brands.
  • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
  • Extra time off to volunteer with one of our partner charities.
  • Regular team get togethers, from our team drinks to our (pretty special) bi-annual parties we know how to have a good time.

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